Error Printing From Lotus Notes in Windows NT (128435)
The information in this article applies to:
- Microsoft Windows NT Server 3.1
- Microsoft Windows NT Workstation 3.1
- Microsoft Windows NT Advanced Server 3.1
- Microsoft Windows NT Workstation 3.5
- Microsoft Windows NT Workstation 3.51
- Microsoft Windows NT Workstation 4.0
- Microsoft Windows NT Server 3.5
- Microsoft Windows NT Server 3.51
- Microsoft Windows NT Server 4.0
This article was previously published under Q128435 SYMPTOMS
When you print from Lotus Notes in Windows NT to a printer with the
printer name longer than 32 characters, the following error message may
appear:
Cannot access printer or printer driver
(may be due to insufficient memory)
CAUSE
Lotus Notes maintains a 32-byte internal buffer size for file names. The
long file name of the printer is correctly reported, but Notes accepts
only the first 32 characters. Therefore Notes is not able to locate the
printer.
RESOLUTION
To resolve this issue, use a printer name shorter than 32 characters. To
rename a printer, follow these steps:
- Click the Start button, point to Settings, and then click Printers.
- Use the right mouse button to click the printer, and then click Rename
on the menu that appears.
Lotus Notes is manufactured by a vendor independent of Microsoft; we make
no warranty, implied or otherwise, regarding this products' performance or
reliability.
| Modification Type: | Major | Last Reviewed: | 5/6/2003 |
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| Keywords: | kbprint KB128435 |
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