Services for Macintosh Not Available on Compaq Computers (128166)


The information in this article applies to:

  • Microsoft Windows NT Server 3.5
This article was previously published under Q128166

SYMPTOMS

After you upgrade to Windows NT Server version 3.5 on Compaq computers, the option to install Services for Macintosh is not available, or the following error message appears when you attempt to configure Services for Macintosh:
Configuration operation attempt failed
In addition, the following events appear in the Event Viewer:

Event ID: 13
Source: Apple Talk
Type: Error
Description: No adapter is configured to be the default adapter.

Event ID: 7000
Source: Service Control Manager
Type: Error
Description: The Apple Talk Protocol service failed to start due to the following error: A device to the system is not functioning.

Event ID: 7001
Source: Service Control Manager
Type: Error
Description: The File Server for Macintosh service depends on the Apple Talk Protocol service which failed to start...

Event ID: 7001
Source: Service Control Manager
Type: Error
Description: The Print Server for Macintosh service depends on...

RESOLUTION

To correct this problem:

WARNING: Using Registry Editor incorrectly can cause serious, system-wide problems that may require you to reinstall Windows NT to correct them. Microsoft cannot guarantee that any problems resulting from the use of Registry Editor can be solved. Use this tool at your own risk.

  1. Run Registry Editor (REGEDT32.EXE).
  2. From the HKEY_LOCAL_MACHINE subtree, go to the following key:

    \SYSTEM\CurrentControlSet\Services

  3. Remove the following keys and its subkeys:

    AppleTalk
    MacFile
    MacPrint
    MacSrv

  4. From the HKEY_LOCAL_MACHINE subtree, go to the following key:

    \Software\Microsoft

  5. Remove the following keys and its subkeys:

    AppleTalk
    MacFile
    MacPrint
    SFM

  6. From the HKEY_LOCAL_MACHINE subtree, go to the following key:

    \SYSTEM\CurrentControlSet\Control\Print
    \Environments\Windows NT x86\Print Processors

  7. Remove the PSPRINT key and its subkeys.
  8. From the HKEY_LOCAL_MACHINE subtree, go to the following key:

    \SYSTEM\CurrentControlSet\Control\Print
    \Monitors

  9. Remove the AppleTalkPrinters key and its subkeys.
  10. Quit Registry Editor and restart Windows NT.
  11. Obtain SP1083.EXE from the CPQFORUM on CompuServe. Run the file to extract the following files:

    SP1083.DOC
    README.TXT
    OEMNXPSM.INF (dated 12/5/94)

  12. Copy the OEMNXPSM.INF file to the %SYSTEMROOT%\SYSTEM32 subdirectory.
  13. Run Control Panel and choose Network.
  14. Choose Add Software and select Services for Macintosh.
  15. Choose Continue.
The Compaq products discussed here are manufactured by Compaq Computer Corporation, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.
Modification Type:MajorLast Reviewed:10/3/2003
Keywords:KB128166
©2003 Microsoft Corporation. All rights reserved.