PC Ext: Err Msg: [002] Mail Was Received...Unknown Addresses (127919)

SYMPTOMS

With version 3.2.11, 3.2.12, 3.2.13, and 3.2.14 of External.exe, if mail is received at a postoffice with an unknown address, the following error message is displayed:

[002] Mail was received that was addressed to unknown addresses.

The unknown addresses of the original mail message will not be added to the report in the System.log. Versions earlier than 3.2.11 of External.exe would include the invalid addresses as part of the report.

Also, the non-delivery report mailed back to the sender would not include the invalid addresses. In version earlier than 3.2.11, the addresses were included.

STATUS

Microsoft has confirmed this to be a problem in versions 3.2.11, 3.2.12, 3.2.13, and 3.2.14 of External.exe. This problem was corrected in External.exe version 3.2.15 (or later).

For version 3.2.15 (or later) of the MS-DOS version of External.exe, you can find Extupd.exe, a self-extracting file, on the following services:

Microsoft's World Wide Web Site on the Internet On the www.microsoft.com home page, click the Support icon. Click Knowledge Base, and select the product. Enter kbfile EXTUPD.EXE, and click GO! Open the article, and click the button to download the file.
Internet (anonymous FTP) ftp ftp.microsoft.com Change to the Softlib/Mslfiles folder. Get EXTUPD.EXE
The Microsoft Network On the Edit menu, click Go To, and then click Other Location. Type "mssupport" (without the quotation marks). Double-click the MS Software Library icon. Find the appropriate product area. Locate and Download EXTUPD.EXE.

For additional information about downloading, please see the following article in the Microsoft Knowledge Base:

119591 How to Obtain Microsoft Support Files from Online Services

For version 3.2.15 (or later) of the OS/2 version of External.exe, you need Application Note WA0975 "Microsoft Mail External.exe Update for OS/2 Mail Multitasking MTA." You can only obtain this Application Note from Microsoft Product Support Services.

MORE INFORMATION

Here are examples of correct and incorrect reports.

Correct reporting:

NOTE: The example was created with version 3.2.1 of External.exe. The mail item was sent to an unknown address.

Message data:

From: Administrator Date: 05-21-94 Time: 11:26 Subject: test message

[002] Mail was received that was addressed to unknown addresses. Mail item was not delivered to:

Allen, Angelia

Incorrect reporting:

NOTE: The example was created with version 3.2.11 of External.exe. The mail item was sent to an unknown address.

Message data: