PC Mac: Case Sensitivity on Some Networks, such as UNIX (127082)

SYMPTOMS

When you use version 3.2 of Microsoft Mail for PC Networks, Macintosh workstation, you may experience one or more or the following symptoms if the Mail postoffice is located on a UNIX server:

The workstation software takes an unusually long time to load.
When you try to view a message, you receive the following error: Cannot open mail message possibly previously deleted
Your address lists may be empty.

CAUSE

The problem may be caused by case sensitivity between the Macintosh client and the UNIX server.

Some network operating systems will not allow a file to be created in all uppercase letters. Version 3.0.3 (or later) of the Macintosh client has been modified for these types of networks to allow the client to create filenames in lowercase letters if LOWRCASE.GLB exists in the GLB subdirectory of the Mail postoffice.

RESOLUTION

Verify the use of the Macintosh client version 3.0.3. If you do not have version 3.0.3 (or later), you can download MACLIENT.HQX or MACLIENT.SEA (self-extracting files) on the following services:

Microsoft's World Wide Web Site on the Internet
On the www.microsoft.com home page, click the Support icon.
Click Knowledge Base, and select the product.
Enter kbfile MACLIENT.HQX, and click GO!
Open the article, and click the button to download the file.
Internet (anonymous FTP)
ftp ftp.microsoft.com
Change to the Softlib/Mslfiles folder.
Get MACLIENT.HQX
The Microsoft Network
On the Edit menu, click Go To, and then click Other Location.
Type mssupport.
Double-click the MS Software Library icon.
Find the appropriate product area.
Locate and Download MACLIENT.HQX.

For additional information about downloading, please see the following article in the Microsoft Knowledge Base:

119591 How to Obtain Microsoft Support Files from Online Services

You should also verify the existence of LOWRCASE.GLB in the GLB subdirectory of the Mail postoffice. If it does not exist, create the file. For additional information, please see the following article in the Microsoft Knowledge Base:

127079 PC Mac: Purpose and Location of LOWRCASE.GLB

Verify the Mail postoffice is mounted on the Macintosh desktop. If the client is using a third-party Chooser extension to mount the postoffice, we cannot guarantee client functionality. If the third-party Chooser extension has a case sensitive option, enable this option, or contact the manufacturer of the Chooser extension.