PC Win: Images Pasted into a Mail Message Are Blank (126660)
The information in this article applies to:
- Microsoft Mail for Windows 3.0
- Microsoft Mail for Windows 3.0b
- Microsoft Mail for Windows 3.2
- Microsoft Mail for Windows 3.2a
This article was previously published under Q126660 SYMPTOMS
If an image is cut from another application and pasted into a Mail message,
it may not be visible to the recipients. When the recipient reads the
message, the space where the image should be will be blank. If the
recipient double-clicks the blank space, the following error message
appears:
Pictures and bitmaps cannot be activated.
CAUSE
This is because the Windows Clipboard pastes the image into the message
using a device-dependent format based on the video driver. Once the message
reaches the recipient's machine, the image will only be seen if the video
driver can understand the information from the sender's machine.
RESOLUTION
The sender should paste the image into Paintbrush, then save it as a bitmap
(.BMP) file. The sender can attach the .BMP to the Mail message. Because
.BMP files are device-independent, all recipients will be able to see the
image when they double-click the Paintbrush icon in the Mail message,
assuming they have Paintbrush installed.
| Modification Type: | Major | Last Reviewed: | 12/3/2003 |
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| Keywords: | KB126660 |
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