Mac Wkst: Err Msg: Unable to Retrieve Details for That Item (126657)



The information in this article applies to:

  • Microsoft Mail for AppleTalk Networks 3.1

This article was previously published under Q126657

SYMPTOMS

When you use version 3.1 of Microsoft Mail for AppleTalk Networks and address users in the address list provided by Alisa Systems AlisaMail and attempt to get details on these users, you will get the following error message:
Unable to retrieve details for that item

MORE INFORMATION

AlisaMail provides connectivity for MSMAIL and VMS mail systems. Alisa appears on the network as another Mail server. It is not a gateway. The purpose of the AlisaMail program is to propagate addresses from other mail programs on various platforms (usually a VMS or UNIX system) using a Directory Synchronization type program. Because of the various platforms that they interact with, AlisaMail does not provide details to the mail programs that they are providing addresses to (for example, MS Mail).

For more information, contact Alisa Systems at (800) 992-5472.

The Alisa Systems product discussed above is manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Modification Type:MajorLast Reviewed:11/9/1999
Keywords:KB126657