Disabling OLE Services in Windows NT Hangs MS Excel (125588)
The information in this article applies to:
- Microsoft Excel for Windows 95
- Microsoft Excel for Windows 5.0c
- Microsoft Excel for Windows NT 5.0
- the operating system: Microsoft Windows NT 3.5
This article was previously published under Q125588 SYMPTOMS
When you attempt to start Microsoft Excel for Windows or Windows NT, on a
Microsoft Windows NT workstation using a Microsoft Windows NT server, you
may receive error messages if the OLE Service has been changed from the
default. Specifically, Microsoft Excel will stop responding (hang) and you
will receive an error message similar to one of the messages listed below.
If you are using Microsoft Excel for Windows:
An error has occurred in your application. If you choose Ignore, you
should save your work in a new file. If you choose Close, your
application will terminate
Choosing Ignore will repeat the error. If you choose Close, the following
error message is displayed:
Excel caused a General Protection Fault in EXCEL.EXE at 0014:0D29
If you are using Microsoft Excel for Windows NT:
Dr. Watson for NT: An application error has occurred and an
application error log is being generated.
Excel.exe
Exception: access violation (0xc0000005), Address 0x3f720545
The above message will be displayed very briefly and the Microsoft Excel
will terminate.
NOTE: The addresses in the error messages may vary. Also, Windows NT
Server's behavior may vary according to which applications are running.
Note also that Microsoft Excel may sometimes open when the OLE service is
not started if the Startup Type is set to Automatic.
CAUSE
These errors occur because the OLE service has been stopped (disabled) in
Services (a Control Panel item) in Windows NT Workstation or Windows NT
Server. The OLE service must be started before you start Microsoft Excel.
RESOLUTION
To avoid this problem, start the OLE service before you start Microsoft
Excel. In addition, to prevent future occurrences of this error, set the
Startup Type of the OLE service to Automatic.
To start OLE Services and set the Startup type to Automatic- From the Control Panel icon, start Services.
- From the list of Services, select the OLE service.
- Choose Start.
The Status should be "Started."
- Choose Startup.
- Change the Startup Type to Automatic, and then choose OK.
- Choose Close to exit the Services dialog box, and then close the Control
Panel window.
You should now be able to open Microsoft Excel without receiving an error.
STATUS
Microsoft has confirmed this to be a problem in the Microsoft products
listed at the beginning of this article. We are researching this problem
and will post new information here in the Microsoft Knowledge Base as it
becomes available.
REFERENCES
"Microsoft Windows NT Workstation System Guide," version 3.5, Pages 14,
189-192
"Microsoft Windows NT Server System Guide," version 3.5, Pages 475-479
| Modification Type: | Minor | Last Reviewed: | 8/15/2005 |
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| Keywords: | KB125588 |
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