Kids: ErrMsg: Error Messages When Accessing CD-ROM Drive (124969)


The information in this article applies to:

  • Microsoft 3D Movie Maker
  • Microsoft Nickelodeon 3D Movie Maker for Windows 1.0
  • Microsoft P.J.'s Reading Adventures: Microsoft How the Leopard Got His Spots 1.0
  • Scholastic's Magic School Bus series: Explores Inside the Earth 1.0
  • Microsoft Explorapedia series: World of Nature for Windows 1.0
  • Microsoft Creative Writer for Windows 1.1
  • Microsoft Creative Writer for Windows 1.1a
  • Microsoft Creative Writer for Windows 2.0
  • Microsoft Fine Artist for Windows 1.1
  • Microsoft Fine Artist for Windows 1.1a
  • Microsoft Explorapedia series: World of People for Windows 1.0
  • Scholastic's Magic School Bus series: Explores in the Age of Dinosaurs for Windows
  • Scholastic's Magic School Bus series: Explores the Human Body for Windows
  • Scholastic's Magic School Bus series: Explores the Ocean for Windows 1.0
  • Scholastic's Magic School Bus series: Explores the Rainforest for Windows 1.0
  • Scholastic's Magic School Bus series: Explores the Solar System for Windows 1.0
This article was previously published under Q124969

SUMMARY

Several system level errors may occur with the Microsoft Kids compact disc products. Some of the error messages are listed below:
Program Error: Terminating Application

NOTE: This error may occur in MSB Dinosaurs when you access the Clues Book or in MSB Earth when you click on the bus.

Error accessing d:\ drive.

Internal error XXX...

Block verification error.

File copy operation failed...

Out of memory


In most cases, these error messages may be attributed to a dirty compact disc. Clean the disc with a soft cloth, and try again.

In other cases, the location or version of MSCDEX (Microsoft CD-ROM Extension) used might be the problem. A bad block error indicates a problem with transfer from a block device, such as a CD ROM.

MORE INFORMATION

To troubleshoot this problem, use the troubleshooting steps below. After you complete a step, retry the Kids' program. If the problem remains, move on to the next step.

  1. Clean the data side of the disc with a soft cloth.
  2. Check the location of the MSCDEX you are using. Check for multiple copies of MSCDEX on the hard drive. Make sure that these don't exist in a directory that is in the Path statement. (Rename these MSCDEX files.)
  3. Verify that you are using the correct copy of MSCDEX. Many CD-ROM manufacturers ship CD-ROM drives with modified copies of MSCDEX particular to a drive.

    In other cases, switch to the MS-DOS version of MSCDEX. MS-DOS 3.1 is the first version of DOS that shipped with MSCDEX.

    NOTE: MSCDEX version 2.22 shipped with DOS 6.0 and later. MSCDEX version 2.95 ships with Windows 95.
  4. Reinstall the CD-ROM device driver from the original disks. It may be damaged.
Modification Type:MinorLast Reviewed:8/15/2005
Keywords:kberrmsg kbHardware kbhowto kbinfo KB124969
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