Word Hangs with Document Created with QuickDraw GX (124923)
The information in this article applies to:
- Microsoft Word for the Macintosh 6.0
This article was previously published under Q124923 SYMPTOMS
Word hangs (stops responding) when you choose one of the following
commands: Print, Print Preview, Document Layout, or Page Setup.
CAUSE
This problem occurs when the document was created on an Apple Macintosh
with QuickDraw GX installed, then is opened and saved under a non-GX
system, and then finally printed under QuickDraw GX.
In other words, this happens when all of the following are true:
- The document was saved as a Word document on a Macintosh with QuickDraw
GX installed.
-and-
- You opened and saved the document on a Macintosh that is not using
QuickDraw GX.
-and-
- You chose one of the following commands when running QuickDraw GX:
Print, Print Preview, Document Layout, or Page Setup.
STATUS
Microsoft has confirmed this to be a problem in Word 6.0 for the Macintosh.
This problem was corrected in Word version 6.0.1 for the Macintosh.
WORKAROUND
Save the file in Rich Text Format (RTF) before choosing Print, Print
Preview, Document Layout, or Page Setup. This removes the GX print
information from the document. Follow the steps below to save the file in
RTF file format:
- From the File menu, choose Save As.
- From the Save File As Type list, select Rich Text Format, and click the
Save button.
- Close the document and reopen it.
| Modification Type: | Major | Last Reviewed: | 9/7/2001 |
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| Keywords: | kbprint KB124923 |
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