PC Adm: Err Msg: Could Not Access Requestor's Configuration... (123437)

SYMPTOMS

While performing a Config, DirSync, Requestor, Import from the Microsoft Mail for PC Networks Administrator program (ADMIN.EXE), the user may encounter the following error message:

Notice 159
Could not access Requestor's configuration information.
Press Enter to continue

CAUSE

This error message indicates the REQCONF.GLB is either missing or has become corrupted. In particular, a REQCONF.GLB with a file size less than or equal to 100 bytes will cause this error to be displayed. The REQCONF.GLB should always be 512 bytes in size.

RESOLUTION

The administrator will need to recover a copy of the REQCONF.GLB from a tape backup prior to the corruption. If a backup does not exist, the administrator can instead copy a REQCONF.GLB from a different postoffice and then perform the steps outlined in the "Directory Synchronization (Dir-Sync)" document for resetting a single requestor's Dir-Sync files. This will require the administrator to run LISTDS against the requestor. In addition, the administrator will also need to unregister and reregister the requestor on the Dir-Sync server.

For more information about Dir-Sync and how to obtain the Dir-Sync document, please see the following article in the Microsoft Knowledge Base:

96060 PC DirSync: Directory Synchronization (Dir-Sync)

MORE INFORMATION

A Config, DirSync, Requestor, Import (CDRI) can only be performed on a requestor. Therefore, this error message will never be generated on the Directory Synchronization Server (DSS). The actual error message text may also appear as follows:

Notice 159
Error file not accessible
Check server connection
Press Enter to continue

This message text is displayed if the user did not install the Administration utilities from the Setup disk. The Notice 159 still implies the same error as described above. However, the message text displayed is different due to the fact that the database did not have the appropriate Admin error message file in the database (ERRORADM.GLB).