Setup Problems with Gateway 2000 P5-60 and Memory Modules (122796)


The information in this article applies to:

  • Microsoft Windows NT Workstation 3.5
  • Microsoft Windows NT Server 3.5
This article was previously published under Q122796
3.50
WINDOWS
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SYMPTOMS

When you install Windows NT version 3.5 on a Gateway 2000 P5-60 (with hardware components on the PCI bus), the computer may stop responding (hang), or the following error message may appear when several files in the graphical portion of Setup run:
Unable to copy <filename>. The source may be corrupted.
Abort, Retry, Fail

RESOLUTION

To correct this problem:

  1. Verify that the computer is using the PCI chip set of either the Mercury S82434NX or Mercury II.
  2. Remove all PCI-based hardware components and try to install Windows NT version 3.5. If unsuccessful, remove the memory modules (SIMM) and replace them with standard 4 megabyte (MB) memory modules. This computer is originally shipped with a 16 MB memory module.
For additional information, call Gateway Technical Support at (800) 846- 2301.



Gateway 2000 is manufactured by Gateway 2000, Inc., a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.
Modification Type:MajorLast Reviewed:10/23/2003
Keywords:KB122796
©2003 Microsoft Corporation. All rights reserved.