WD: Must Choose Address Twice When Routing a Document (122683)
The information in this article applies to:
- Microsoft Word for Windows 6.0
- Microsoft Word for Windows 6.0a
- Microsoft Word for Windows 6.0c
- Microsoft Word for Windows 95
- Microsoft Word for the Macintosh 6.0
- Microsoft Word for the Macintosh 6.0.1
- Microsoft Word for Windows NT 6.0
This article was previously published under Q122683 SYMPTOMS
If you route a document using the Add Routing Slip command on the File
menu, Word may prompt you twice to select the recipient name.
In addition, under Windows NT, Word may also prompt you (the sender) to
select your name.
CAUSE
In Microsoft Mail (version 3.1d for the Macintosh, version 3.2 for Windows,
and Microsoft Mail for Windows NT version 3.5) you can select a different
address book. If the alternative active address book contains two or more
similar names, you have to select the recipient name twice.
For example, if your address book contains both "Jane Doe" and "Jane Doe
(Macintosh)" entries, you must select the recipient name twice.
This happens because Word stores the MAPI string it receives as an address.
This converted address may be similar to another address, so you have to
resolve the ambiguity.
STATUS
Microsoft has confirmed this to be a problem in the versions of Microsoft
Word listed above. We are researching this problem and will post new
information here in the Microsoft Knowledge Base as it becomes available.
| Modification Type: | Minor | Last Reviewed: | 8/16/2005 |
|---|
| Keywords: | kbinterop kbnetwork KB122683 |
|---|
|