Office Setup Doesn't Give Option to Use Lotus cc:Mail (122658)


The information in this article applies to:

  • Microsoft Office for Windows 4.2
  • Microsoft Office for Windows 4.2c
  • Microsoft Office for Windows 4.3
  • Microsoft Office for Windows 4.3c
  • Microsoft Office for Windows 95
  • Microsoft Office for Windows 95 7.0b
This article was previously published under Q122658

SYMPTOMS

If you have Lotus cc:Mail version 2.0 AND any version of Microsoft Mail or Microsoft Exchange installed on your computer, when you run the Setup program for Microsoft Office for Windows, it will configure the installed programs so that they have access to Microsoft Mail or Microsoft Exchange; that is, you are not given the option to have the installed applications configured for Lotus cc:Mail.

This behavior is incorrect. Ordinarily, you should receive the following message:

Setup has detected that you have Microsoft Mail and Lotus cc:Mail
installed on your computer. Setup can enable Office for either version
of mail. Do you want to enable Office for cc:Mail?

CAUSE

During the installation process, the Setup program for Microsoft Office for Windows searches the \WINDOWS\SYSTEM folder for the one of the two following sets of files: 
   Microsoft Office version 4.x   Microsoft Office version 7.x
   ----------------------------   -------------------------------

   MAPI.DLL (Microsoft Mail)      MAPI32.DLL (Microsoft Exchange)
   VIM.DLL (Lotus cc:Mail)        MAPIVI32.DLL (Lotus cc:Mail)
If Setup finds these files in the \WINDOWS\SYSTEM folder, it will prompt you to specify which mail program you want the installed Microsoft Office for Windows programs enabled for. The problem occurs because Lotus cc:Mail version 2.0 installs the VIM.DLL or MAPIVI32.DLL file to a folder other than the \WINDOWS\SYSTEM folder.

Because the Setup program finds only the MAPI.DLL file in the \WINDOWS\SYSTEM folder, it configures the installed programs for Microsoft Mail--even if you have Lotus cc:Mail on your system.

WORKAROUND

To be able to use Lotus cc:Mail version 2.0 with the installed Office programs, move the VIM.DLL or MAPIVI32.DLL file to the \WINDOWS\SYSTEM folder and run Office Setup again.
Modification Type:MinorLast Reviewed:8/16/2005
Keywords:KB122658
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