SYMPTOMS
After installing the Charles Schwab's Street Smart software, you may
receive the following error message when you open a Communications file
in Works:
The COM3 port is unavailable or assigned to a DOS application.
Do you want to try to assign the port to Windows?
Selecting Yes will not clear the error message. You must restart your
computer.
RESOLUTION
By default, Street Smart replaces the Window's COMM.DRV with its own
TURBO.COM driver. The TURBO.COM driver prevents Works from operating
correctly, and needs to be removed using one of the following methods.
NOTE: Removing the TURBO.COM driver will not negatively impact the
performance of Street Smart in any way.
METHOD 1
To remove Turbocom, run
Setup for Street Smart again and choose to uninstall Turbocom in the
Custom Install section.
NOTE: The option to
Uninstall Turbocom must be the only option selected.
Street Smart will remove the TURBO.COM driver entries from your
SYSTEM.INI and your CONFIG.SYS files.
METHOD 2
You can manually edit the SYSTEM.INI and CONFIG.SYS files in a text editor
such Notepad, and undo the changes Turbocom has made as follows:
SYSTEM.INI
In the [boot] section, do the following:
- Delete the line:
comm.drv=turbocom.drv
- Remove the semicolon from the line
;comm.drv=comm.drv
so that it looks as follows:
comm.drv=comm.drv
In the [386Enh] section:
- Delete the lines
device=turbovcd.386
device=turbobuf.386
- Remove the semicolons from the lines:
;device=*vcd
;device=*combuff
so they look as follows:
device=*vcd
device=*combuff
CONFIG.SYS
Remove the line:
DEVICE=C:\TURBOCOM.SYS
For more information about Street Smart, contact Charles Schwab at (800)
334-4455.