Drag and Drop to Start Menu: "Unable to Create a Shortcut Here" (120357)


The information in this article applies to:

  • Microsoft Windows 95
  • Microsoft Windows 98
This article was previously published under Q120357

SYMPTOMS

When you try to add a program to the Start menu by performing a drag- and-drop operation to the Start button on the taskbar, the following message is displayed:

Unable to create a shortcut here.
Do you want the shortcut to be placed on the desktop?

CAUSE

This message is displayed if the Start Menu folder is damaged or has been removed by deleting the C:\Windows\Start Menu folder from MS-DOS.

RESOLUTION

If the Start Menu folder is missing, restart the computer. The system creates a new Start Menu folder and re-enables the Start menu. If shutting down and restarting the system does not re-enable the Start menu, delete the Start Menu folder and then shut down and restart the system again to re-create and re-enable the Start menu.

NOTE: Re-creating the Start Menu folder in this fashion re-creates only the basic Start menu folders and commands. The only folder re-created in the Programs folder is the Startup folder.
Modification Type:MinorLast Reviewed:12/16/2004
Keywords:kberrmsg kbprb kbui KB120357
©2004 Microsoft Corporation. All rights reserved.