PC Adm: Message Stuck in Queue--Sent Multiple Times (120220)
The information in this article applies to:
- Microsoft Mail for PC Networks 3.2
This article was previously published under Q120220 SYMPTOMS
When you run the version 3.2 Mail Administrator program and choose the
Queue option to check mail queued for an external postoffice, there may be
mail messages that have not been deleted from the queue, even though the
External Mail program (EXTERNAL.EXE) has successfully delivered the message
to the external postoffice. Because the mail message remains in the queue,
it will be delivered repeatedly until the administrator deletes the message
from the queue. This symptom has been noted specifically with external
postoffices defined as direct via modem.
CAUSE
Once a message is successfully delivered, the External Mail program updates
the delete bit in the .KEY file to mark the header in the .MBG file as
deleted. If the <HEXID>.KEY file (<HEXID> is the 8-digit ID that
corresponds to the external postoffice) is not updated, the symptoms
described above may occur. This problem can be caused by a lack of
sufficient file handles.
RESOLUTION
Confirm that there is a FILES line in the CONFIG.SYS file and that it is
set to 30 or more.
The default number of files allocated in MS-DOS is 20. The first 5 of these
20 are always assigned to the standard devices, which default to the CON,
AUX, and PRN character devices. This leaves 15 for the External Mail
process.
| Modification Type: | Major | Last Reviewed: | 10/31/1999 |
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| Keywords: | KB120220 |
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