OFF: Setup Program Keeps Requesting Disk 2 (119837)
The information in this article applies to:
- Microsoft Access 97
- Microsoft Access 2.0
- Microsoft Access for Windows 95 7.0
- Microsoft Excel 97 for Windows
- Microsoft Excel for Windows 95
- Microsoft Excel for Windows 5.0
- Microsoft Excel for Windows 5.0c
- Microsoft Office 97 for Windows
- Microsoft Office for Windows 95
- Microsoft Office for Windows 4.0
- Microsoft Office for Windows 4.2
- Microsoft Office for Windows 4.3
- Microsoft PowerPoint 97 for Windows
- Microsoft PowerPoint for Windows 95
- Microsoft PowerPoint for Windows 4.0
- Microsoft Project 98 for Windows
- Microsoft Project for Windows 95 4.1
- Microsoft Project for Windows 4.0
- Microsoft Visual FoxPro for Windows 3.0
- Microsoft Word 97 for Windows
- Microsoft Word for Windows 95
- Microsoft Word for Windows 6.0
- Microsoft Word for Windows 6.0a
- Microsoft Works 3.0
- Microsoft Works 4.0
This article was previously published under Q119837 SYMPTOMS
When you run the Setup program for one of the programs listed at the
beginning of this article from floppy disks, after you remove Disk 1,
insert Disk 2, and press ENTER, Setup repeatedly prompts you to insert Disk
2 again.
CAUSE
This behavior occurs if the information from the disk in the floppy disk
drive (Disk 1) that has been cached in random access memory (RAM) is not
flushed when you insert the next disk (Disk 2). The operating system, MS-
DOS or Microsoft Windows, is still reading Disk 1, even though you have
inserted Disk 2 in the drive.
WORKAROUND
To work around this behavior, use one of the following methods:
Method 1: MS-DOS DRIVPARM Solution
Use a text editor to open the CONFIG.SYS file. Place the DRIVPARM command
in the CONFIG.SYS file with the following syntax:
For a 1.44-MB A: drive For a 1.44-MB B: drive
--------------------------------------------------
DRIVPARM=/d:0 /f:7 DRIVPARM=/d:1 /f:7
NOTE: You must reboot your computer after you modify the Config.sys file.
Method 2: Reset the Floppy Disk Drive
To reset the floppy drive, remove Setup Disk 2 and press ENTER. Insert the
same disk in the drive again and press ENTER.
Method 3: Refresh the File List
With Setup Disk 2 in the floppy disk drive, do the following:
Microsoft Windows 95
- On the Windows taskbar, click Start. Click Programs, and then click Windows Explorer.
- In Windows Explorer, click the drive that contains the Setup
disk (for example, A) and press F5 to refresh the list of
files displayed in the folder window. (If this doesn't work
work, you may need to click another disk drive and then
switch back to the drive that contains the Setup disk).
- Press ALT+TAB to switch back to the Setup program and continue
installing the application.
Microsoft Windows 3.x- Press ALT+TAB to switch to File Manager (or to Program
Manager, and then run File Manager).
- Select the drive that contains the Setup disk (for example, A)
and press F5 to update the directory window. (If this doesn't
work, you may need to select another disk drive and then
switch back to the drive that contains the Setup disk).
- Press ALT+TAB to switch back to the Setup program and continue
installing the application.
Method 4: Reread the Tree at MS-DOS Prompt
If the options above do not correct the problem you can force the tree to
be reread by using the following steps:
- Switch to or start an MS-DOS prompt.
- At the MS-DOS prompt, change to the installation drive.
- Press CTRL+C to clear the cache and force MS-DOS to reread
the tree.
- Type exit to exit MS-DOS and return to Windows.
- Press ALT+TAB (if necessary) to return to the Setup program
and continue installing the application.
Note: You may have to repeat this process between each disk change.
| Modification Type: | Minor | Last Reviewed: | 8/16/2005 |
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| Keywords: | kbprb kbsetup kbtshoot KB119837 |
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