Works: Errors When Cutting and Pasting Information (119831)

SYMPTOMS

Using the Cut and Paste, or Copy and Paste feature may cause an "Out of Memory" error message, loss of information, or a general protection (GP) fault in Works for Windows.

CAUSE

Works creates .TMP files in the same directory the document resides in when you choose Cut and Paste, or Copy and Paste, from the Edit menu. This problem seems to occur if your machine has only 4 MB of RAM, or if there are several applications open on the desktop.

NOTE: In Works 3.0b, the error message may also tell you to save the file. If you choose Save from the File menu, a .TMP file is created in the same directory in which the document resides. If you choose Save As from the File menu, no .TMP files are saved on your system.

WORKAROUND

If you restart Windows, the .TMP files will still be present on the system. Because .TMP files can cause memory and printing problems, you should delete all .TMP files as follows:

Exit Windows.
At your root drive MS-DOS prompt, type the following and press ENTER:
dir *.tmp /s /p
For example, if your hard drive is drive C, type the above command at the C:\ prompt.
Note the location of the .TMP files.
Switch to each directory, and use the following command and press ENTER to delete any .TMP files:
del *.tmp

MORE INFORMATION

Steps to Reproduce Problem

NOTE: The following steps elicit this behavior most frequently on a 4 MB machine.

Open a document in Works 3.0.
Use the Cut and Paste commands to paste text. You may have to repeat this process several times.
Save the document.
Exit Works.
In File Manager, switch to the directory that contains the Works document.

EXPECTED RESULT: No .TMP files are created.

ACTUAL RESULT: Works has created a .TMP file in the same directory as the document.