PC Mac: Err Msg: Application 'Unknown' Has Unexpectedly Quit (119413)
The information in this article applies to:
- Microsoft Mail for PC Networks 2.1
- Microsoft Mail for PC Networks 3.0
- Microsoft Mail for PC Networks 3.2
This article was previously published under Q119413 SYMPTOMS
The following error message may occur when you are signing in to version
2.1, 3.0, or 3.2 Microsoft Mail for PC Networks, Macintosh workstation:
The application 'unknown' has unexpectedly quit,
because an error of type 1 occurred. OK?
CAUSE
This error will occur if the file SERIALNO.IDX is missing from the
Microsoft Mail for PC Networks postoffice. SERIALNO.IDX should be in the
FOLDERS directory of the postoffice. For example, if the postoffice is on
drive M, the path would be:
NOTE: The Microsoft Mail for PC Networks, MS-DOS workstation does NOT get
this same error message when signing into Mail; therefore, you are able to
sign in successfully.
RESOLUTION
To correct this problem, restore SERIALNO.IDX from the most recent backup.
However, since SERIALNO.IDX is used to generate unique folder files, the
FOLDERS directory should also be scanned for the newest folder name/number
and SERIALNO.IDX incremented. You can use the MS-DOS DEBUG.COM or DEBUG.EXE
to find the last SERIALNO.IDX.
NOTE: It would take more than 4,000,000 file creations before the numbers
would be reused again.
Modification Type: | Major | Last Reviewed: | 10/19/2000 |
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Keywords: | KB119413 |
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