Mac Srv: Problems with Backup and Startup Manager (119412)

SYMPTOMS

When using version 3.x of Microsoft Mail for AppleTalk Networks Backup Utility to backup the Microsoft Mail Data File, the following error may be presented when the machine reboots:

The last time you started up, the INIT named "AppleShareX" crashed the startup process. For your convenience, it has been turned off, but be aware that any INIT that loaded before it could also have caused the problem."

This error will remain on the screen until the OK button is clicked; thus, it will keep the Mail Server from loading.

CAUSE

The above error can be received if the Macintosh that is running MS Mail Backup also has Now Utilities' Startup Manager installed. Startup Manager has a feature to disable crashing extensions, which presents the above error when certain events occur.

RESOLUTION

In order to keep the above error message from appearing, Startup Manager's disable crashing extensions feature must be disabled. To do so:

Open the Startup Manager control panel.
Click the Prefs button.
Deselect the "Disable Crashing Extensions" checkbox.

MORE INFORMATION

The MS Mail Backup Utility is not crashing the system. The AppleShareX file is used to keep Mail related software from loading while the backup occurs. Startup Manager flags the disabling of this software by AppleShareX as a crashing problem and presents the error. To use MS Mail Backup with Startup Manager, this feature must be disabled.