PC Adm: Remote User Init-Disk Hangs (119362)


The information in this article applies to:

  • Microsoft Mail for PC Networks 3.0
  • Microsoft Mail for PC Networks 3.2
This article was previously published under Q119362

SYMPTOMS

While creating a remote user's data disk using the Mail Administrator program (ADMIN.EXE) for versions 3.0 and 3.2 of Microsoft Mail for PC Networks, the process may hang during the Init-Disk stage.

CAUSE

One possible cause of this problem is a corrupt MODEM.GLB file. The MODEM.GLB file is used by the Mail Administrator program to provide information for the creation of the data disk.

RESOLUTION

To resolve this problem, rename the current MODEM.GLB file located in the GLB subdirectory of the postoffice database to MODEM.BAK. Then, within the Mail Administrator program, perform a Remote, Regenerate process. This will re-create a new MODEM.GLB file. Performing a Remote, Init-Disk should now work without hanging the process.
Modification Type:MajorLast Reviewed:11/12/1999
Keywords:KB119362
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