Video Hangs w/Gateway 2000 and ATI Mach32 Graphics Adapter (119117)
The information in this article applies to:
- Microsoft Windows NT Workstation 3.5
- Microsoft Windows NT Server 3.5
This article was previously published under Q119117
3.50
WINDOWS
kbhw
SYMPTOMS
When you run Windows NT Workstation or Windows NT Server version 3.5 on a
Gateway 2000 P5-66 computer equipped with the ATI Mach32 PCI chip set, the
computer stops responding (hangs) at various times. Generally, the screen
partially redraws and then halts.
CAUSE
There is a known bug in the firmware of a small number of ATI Mach32 PCI
graphic adapters that were shipped with the Gateway 2000 P5-66 computers.
RESOLUTION
Contact Gateway 2000 technical support.
To identify the affected boards, from MS-DOS run the test application
provided by ATI on Disk 1. In the product documentation there is an ASIC
Rev. and a PCI Rev. The affected boards are ASIC Rev. 0 and PCI Rev. 1
Mach32 PCI 2M dram boards. Boards that have been tested and seem okay are
ASIC Rev. 2 and PCI Rev. 2 Mach32 PCI 2M dram boards.
The ATI and Gateway 2000 products included here are manufactured by vendors
independent of Microsoft; we make no warranty, implied or otherwise,
regarding these products' performance or reliability.
| Modification Type: | Major | Last Reviewed: | 10/30/2003 |
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| Keywords: | KB119117 |
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