System Hangs When Accessing Sound Card Controlled CD-ROM Drive (118954)
The information in this article applies to:
This article was previously published under Q118954 SYMPTOMS
When you press CTRL+ALT+DEL to reboot and then try to use the Sound Blaster
or Media Vision Pro Audio "SCSI" CD-ROM drive, Windows 95 stops responding
(hangs).
CAUSE
If your system hangs and you have to press CTRL+ALT+DEL, the system may not
find the CD-ROM drive after rebooting. If this occurs, trying to use the
CD-ROM causes the system to hang again.
RESOLUTION
To work around this problem, press the reset button on your computer or
turn off the computer and then turn it on again. To avoid this problem,
load only the protected-mode drivers for the Sound Blaster or Media Vision
Pro Audio on-board "SCSI" interface proprietary CD-ROM devices.
MORE INFORMATION
If Windows 95 is relying on real-mode drivers for the Sound Blaster or
Media Vision Pro Audio on-board CD-ROM interface, sometimes CTRL+ALT+DEL
does not reset this interface. If so, you no longer have access to anything
on the CD-ROM because its drivers were unable to load.
The products included here are manufactured by vendors independent of
Microsoft; we make no warranty, implied or otherwise, regarding these
products' performance or reliability.
| Modification Type: | Major | Last Reviewed: | 12/17/2000 |
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| Keywords: | KB118954 |
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