PPT: GP Fault in HPPCL5E2.DLL When Printing (118606)


The information in this article applies to:

  • Microsoft PowerPoint for Windows 3.0
  • Microsoft PowerPoint for Windows 4.0
  • Microsoft PowerPoint for Windows 4.0a
  • Microsoft PowerPoint for Windows 4.0c
  • Microsoft PowerPoint for Windows 95
This article was previously published under Q118606

SYMPTOMS

When printing a presentation to a Hewlett-Packard (HP) LaserJet 4 printer, you may receive the following error message:
An error has occurred in your application.
If you choose Ignore, you should save your work in a new file.
If you choose Close, your application will terminate.
The Ignore button will not work, and when you choose Close, you get the following error message:
PP4 caused a General Protection Fault in module HPPCL5E2.DLL at 0002:0853.

CAUSE

This problem is caused by a problem in the LaserJet 4 printer driver when printing some bitmaps from within PowerPoint.

WORKAROUND

Try one of the following workarounds:
  1. Install and use a LaserJet III printer driver instead. The LaserJet 4 printer can print output from a LaserJet III driver, but only at a maximum resolution of 300 dpi.
  2. If your model of LaserJet 4 supports PostScript, install and use the PostScript driver for the LaserJet 4.
  3. Locate and remove bitmaps from your presentation until the problem goes away.
  4. Convert bitmaps to a different format and then re-import them into your presentation. For example, converting the original bitmap from a *.BMP file format to a *.PCX file format, and then using that *.PCX file instead, has been successful for some files.
Updating your LaserJet 4 driver is currently not a solution because this problem has not yet been addressed by any of the available drivers from Hewlett-Packard.

MORE INFORMATION

Microsoft has confirmed this to be a problem with the Hewlett-Packard LaserJet 4 printer drivers when used with PowerPoint versions 3.0 and 4.0 for Windows. When a solution to this problem is available from Hewlett-Packard, we will post that new information here in the Microsoft Knowledge Base.

The third-party products discussed here are manufactured by a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.
Modification Type:MinorLast Reviewed:8/16/2005
Keywords:kbbug kberrmsg kbpending kbprint KB118606
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