Multimedia Application Videos: GPF When Playing AVI (118391)

The information in this article applies to:

Microsoft Ancient Lands 1.0
Microsoft Cinemania for Windows, 1992, 1993, 1994, 1995, 1996, 1997 editions
Microsoft Complete Baseball Guide for Windows, 1995 edition
Microsoft Complete NBA Basketball for Windows, 1994-1995, 1995-1996 editions
Microsoft Bookshelf for Windows, 1991, 1992, 1993, 1994, 1995 editions
Microsoft Bookshelf '95 for Windows 95
Microsoft Bookshelf 1996-97 for Windows
Microsoft Dangerous Creatures
Microsoft Dinosaurs for Windows 1.0
Microsoft Encarta 1994 The Complete Multimedia Encyclopedia
Microsoft Encarta 95 The Complete Interactive Multimedia Encyclopedia
Microsoft Multimedia Strauss for Windows 1.0
Microsoft Multimedia Schubert 1.0

This article was previously published under Q118391

SYMPTOMS

You may receive a general protection (GP) fault when playing a video (*.AVI) clip in the applications listed at the top of this article. This can occur if the Diamond SpeedStar 64 control panel is installed. This control panel conflicts with the [MCI] Microsoft Video for Windows (MCIAVI) driver. As a result, the problem may occur in any multimedia application that uses the MCIAVI driver.

Microsoft is researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

This problem has not been reproduced in Windows 95.

RESOLUTION

To resolve this problem, you must remove the Diamond SpeedStar 64 control panel from the Windows Control Panel group.

MORE INFORMATION

For more information, contact Diamond Computer Systems:

Technical support Diamond Speedstar video cards: (408) 325-7100
BBS support 2400 only: (408) 325-7080
BBS support 9600 only: (408) 325-7175

The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Modification Type:	Minor	Last Reviewed:	8/15/2005
Keywords:	KB118391