Cannot Send Routed Word Document to Second Recipient (117339)
The information in this article applies to:
- Microsoft Word for Windows 6.0
- Microsoft Word for Windows 6.0a
- Microsoft Word for Windows 6.0c
- Microsoft Word for Windows 95
This article was previously published under Q117339 SYMPTOMS
When a document contains a One After Another routing slip, sometimes Word
for Windows does not send the document to the next person on the routing
slip.
CAUSE
Word cannot correctly send a document if you add names to the routing slip
from your personal electronic mail (email) address book instead of using
your global email post office address list. By design, Word checks and
resolves only the first address on the routing slip when you send the
document.
The first recipient of the routed document cannot send it to the second
recipient if the name, which came from your personal address book, does not
appear in the second recipient's address book. Word uses the personal
address book on the current computer to resolve email names on the routing
slip. If Word cannot resolve the name, it does not send the document.
WORKAROUND
Do not use your personal address book to add recipient names to a One After
Another routing slip; instead, use the global post office address book.
REFERENCES
"Microsoft Word User's Guide," version 6.0, pages 551, 562-564, 673-675
| Modification Type: | Minor | Last Reviewed: | 8/16/2005 |
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| Keywords: | KB117339 |
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