ACC: GPF with Genoa 7900 Video Card Using 800x600x16 Driver (115573)


The information in this article applies to:

  • Microsoft Access 2.0
  • Microsoft Access for Windows 95 7.0
This article was previously published under Q115573
Novice: Requires knowledge of the user interface on single-user computers.

SYMPTOMS

When you attempt to view an OLE object in Microsoft Access on a computer using a Genoa 7900 video card with the Genoa 800x600x16 video driver, you receive a general protection (GP) fault.

CAUSE

This problem is caused by a problem with the video driver. The GP fault occurs when you use the Genoa 800x600x16 video driver to view OLE 2.0 bitmaps.

Note that this problem affects all OLE 2.0 application programs that use OLE 2.0 for caching and drawing (such as Microsoft Access). This problem does not affect Microsoft Excel and Microsoft Word for Windows, as these programs do their own drawing.

RESOLUTION

Contact Genoa Systems Corporation at (408) 432-9090 for information about video driver upgrades.
Modification Type:MajorLast Reviewed:6/25/2002
Keywords:kb3rdparty kbHardware kbprb KB115573
©2002 Microsoft Corporation. All rights reserved.