X400: First Contact Form for X.400 Gateway (114405)

SUMMARY

Please use the checklist in this article to collect information about your system before you call Microsoft Product Support Services. You are able to work more effectively with a Microsoft Support Professional if all the information needed to trace and solve your problem is available. Include any troubleshooting steps you have taken in an effort to resolve the problem. Please be as complete and specific as possible when you fill out this form.

There are ten articles of this type, one for each gateway product. Each is different, so find the one suited to your case by searching these keywords (without the spaces):

    x 4 0 0 f c c          m s f c c
    3 c o m f c c          p r o f s f c c
    m c i f c c            s m t p f c c
    f f a p i f c c        s n a d s f c c
    f a x f c c            c o n n f c c

MORE INFORMATION

               MICROSOFT X.400 GATEWAY PROBLEM REPORT FORM

Gateway version:    2.1    3.0    3.2

X400GATE.EXE 2.1 is 262265 bytes
X400GATE.EXE 3.0 is 309792 bytes
X400GATE.EXE 3.2 is 513370 Bytes


MICROSOFT MAIL         Postoffice version: _____________________

                             Network name: _____________________

                          Postoffice name: _____________________

Network operating system: ___________________________

What system are you connecting to? (AT&T, RS4000, etc.)

What is the Administrative Domain/Service Provider?

How are you connecting?

 - TP0/X.25
 - TP4/CLNP (3.2 only)
 - Both (3.2 only)

Has this worked before?   YES/NO

If YES, when did it quit working? ______________________________

What, if anything, was changed before it quit working?






Is this problem seen on the foreign mail system?   YES/NO

Is problem seen on local (MS Mail) system?   YES/NO

Is this local to one user, or is it global?

Intermittent or consistently reproducible? ___________________

Can a loop message (from MS Mail to MS Mail through X.400) be sent? YES/NO

Can mail be sent from the foreign sail system to MS Mail?   YES/NO

Can mail be sent from MS Mail to the foreign mail system?   YES/NO

List any error messages
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Files needed
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You should find and extract these files and have them ready to send
to Microsoft PSS (preferably electronically):

 - X400.LOG file from the LOG subdirectory.

The most helpful way to do this is to create a new LOG file containing
only the problem in question. If you cannot do this, send in the existing
LOG file. Here is how to generate a new one:

1. Delete the X400*.LOG file.
2. Run the Gateway using the command line: "X400GATE -LVD".
3. Recreate the problem.

Extract these configuration files from the X.400 subdirectory:

 - ADDRCONV.CFG
 - BODYPART.CFG
 - INCNCT.CFG
 - MTA.CFG
 - OUTCNCT.CFG
 - ROUTE.CFG

For version 3.2, extract these files also from the X.400 subdirectory:

 - INCNCT2.CFG
 - OUTCNCT2.CFG
 - X400GATE.INI

Describe the problem
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