PROFS: First Contact Form for PROFS Gateway (114404)

SUMMARY

Please use the checklist in this article to collect information about your system before you call Microsoft Product Support Services. You are able to work more effectively with a Microsoft Support Professional if all the information needed to trace and solve your problem is available. Include any troubleshooting steps you have taken in an effort to resolve the problem. Please be as complete and specific as possible when you fill out this form.

There are ten articles of this type, one for each gateway product. Each is different, so find the one suited to your case by searching these keywords (without the spaces):

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    3 c o m f c c          p r o f s f c c
    m c i f c c            s m t p f c c
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MORE INFORMATION

               MICROSOFT PROFS GATEWAY PROBLEM REPORT FORM

REMEMBER: All LAN configuration questions must be answered. Check with
          the LAN administrator, if necessary.

LAN Side
--------

Version of HOSTDISP or VMGATE:   1.0   2.0a   2.0h   2.0f  2.1a  2.1b
                                 3.0   3.2    3.3    3.4   3.4a

MICROSOFT MAIL       Postoffice version: __________________________

                           Network name: __________________________

                        Postoffice name: __________________________

Emulator:    DCA     IRMA     Novell     Version: _________________

How is the emulator configured? (DFT, CUT)

What command line options are being used? _________________________

Amount of RAM free prior to starting HOSTDISP: ____________________

LAN operating system: _________________ Version: __________________

Other LAN Questions
-------------------

Any TSRs Loaded?   YES/NO. List them:





Do SEND and RECEIVE work from the MS-DOS Prompt?   YES/NO

Host Configuration
------------------

Host software version:  (Check RELEASE DATA)______________________

Is Distribution Manager running?  (Check REL-DM DATA in version 3.3)

                                  YES/NO.  Version: _______________

Is GRF running?  (Check REL-GRF DATA in version 3.3)

                                  YES/NO.  Version: _______________

VM version: _______________________

Size of virtual storage: (check Q STOR) ___________________________

Size of the 191 disk:

Other Host Questions
--------------------

RSCS version: _________________

Did the software upload correctly? Check:

     (PWACKSUM BASE)    (PWACKSUM DISTRMGR)     (PWACKSUM GRF)

What are the routes and reroutes?





Describe the problem
--------------------