MHS: First Contact Form for MHS Gateway (114403)

SUMMARY

Please use the checklist in this article to collect information about your system before you call Microsoft Product Support Services. You are able to work more effectively with a Microsoft Support Professional if all the information needed to trace and solve your problem is available. Include any troubleshooting steps you have taken in an effort to resolve the problem. Please be as complete and specific as possible when you fill out this form.

There are nine articles of this type, one for each gateway product. Each is different, so find the one suited to your case by searching these keywords (without the spaces):

    x 4 0 0 f c c          m s f c c
    3 c o m f c c          p r o f s f c c
    m c i f c c            s m t p f c c
    f f a p i f c c        s n a d s f c c
    f a x f c c

MORE INFORMATION

               MICROSOFT MHS GATEWAY PROBLEM REPORT FORM

Gateway version: ______________

  Must be 3.0--2.1 is NOT supported. You can get a free upgrade from
  Inside Sales.

You can tell this by looking at the INPOST.EXE which should be 72793
bytes and the OUTPOST.EXE which is 70825 bytes. These files are in the
MHS database in the MHS\MAIL\GATES\HOSTNAME\PUBLIC directory, where
HOSTNAME is the MHS name of the gateway.

MICROSOFT MAIL           Postoffice version: ____________________

                               Network name: ____________________

                            Postoffice name: ____________________


Version of MHS: ________  Novell: ________  Action Tech: _________

Foreign mail system host type: _________________________

Has this worked before?   YES/NO

If yes, what has been changed? ___________________________________

Is problem seen on foreign mail system?    YES/NO

Is problem seen on local (MS Mail) system?   YES/NO

Is this local to one user or is it global? __________________

Intermittent or consistently reproducible? ___________________

Can a loop message be sent?   YES/NO

   (A loop message is sent from MS Mail to MS Mail through MHS. If you
   are Admin and your host is MS Mail, address it to MHS:ADMIN@MSMAIL.)

Can mail be sent from foreign mail system to MSMail?   YES/NO

Can mail be sent from MS Mail to foreign mail system?   YES/NO

List any error messages
-----------------------

(Check the MHSgate log file in the log directory.)





Describe the problem
--------------------