System Hang During Setup on IBM PS/ValuePoint P60/D Machine (114243)


The information in this article applies to:

  • Microsoft Windows NT Server 3.1
  • Microsoft Windows NT Workstation 3.1
  • Microsoft Windows NT Advanced Server 3.1
  • Microsoft Windows NT Workstation 3.5
  • Microsoft Windows NT Workstation 3.51
  • Microsoft Windows NT Workstation 4.0
  • Microsoft Windows NT Server 3.5
  • Microsoft Windows NT Server 3.51
  • Microsoft Windows NT Server 4.0
This article was previously published under Q114243

SYMPTOMS

When installing Windows NT on an IBM PS/ValuePoint P60/D Pentium machine, the computer may hang with a STOP message.

CAUSE

This problem occurs just prior to the GUI-portion of the Windows NT 3.1 Setup procedure, and may be due to a conflict with the Maxtor MXT-540 AT drive firmware.

WORKAROUND

To correct this problem, obtain a firmware upgrade from IBM's BBS at (919) 517-0001. The files to download are P60NT.DSK (from Directory area 36) and LDF.COM (from Directory area 10). After downloading the two files to your hard-drive do the following from the MS-DOS command prompt:

  1. Run LDF.COM (extracts two files: LOADDSKF.EXE and PRODAID.TXT)
  2. Insert a blank formatted floppy disk into Drive A and type:

    LOADDSKF P60NT.DSK A: <enter>


    This uncompresses files from P60NT.DSK to the disk.
  3. Use the floppy disk you just created to boot the IBM PS/ValuePoint P60/D Pentium machine.
  4. After the system boots, a report on its progress is displayed. Do not power down the system until instructed to do so by the appearance of a power cycle message.
  5. When you receive the power cycle message, turn the system off.
  6. Proceed with the Windows NT version 3.1 installation.

MORE INFORMATION

The IBM firmware utility upgrades a Maxtor MXT-540 AT drive to firmware level 6.0 for the IBM PS/ValuePoint P60/D Pentium machine. The utility works on only the first upgradable MXT-540 AT drive it finds, so if you have more than one MXT-540 AT drive, apply the upgrade to each drive, and power-cycle the system after each run. For more information on the upgrade utility, contact IBM Hardware Technical Support at (800) 772-2227.

The products included here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.
Modification Type:MajorLast Reviewed:5/6/2003
Keywords:kbsetup KB114243
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