PC Ext: Err Msg: Retry Count Exceeded (113165)

SYMPTOMS

When the External Mail program (EXTERNAL.EXE) cannot deliver mail to an .MAI file, the following error message appears:

Retry count exceeded

The External Mail program generates this error after it has tried to deliver a message three times. It takes approximately 16 minutes to make the three attempts. If the file remains locked, the External Mail program's copy of the message is destroyed. You can tell this problem has occurred by looking in the sending postoffice's SESSION.LOG and SYSTEM.LOG files for "Retry Count Exceeded" and "Missing Message File" messages.

STATUS

Microsoft has confirmed this to be a problem in version 3.2 of Microsoft Mail for PC Networks. This problem was corrected in version 3.2a (which includes EXTERNAL.EXE version 3.2.9).

For information on obtaining this update, query on the following word in the Microsoft Knowledge Base (without the spaces):

mailupd

There is also a newer version of EXTERNAL.EXE, which is available from the Microsoft Download Center.

You can find EXTUPD.EXE, a self-extracting file, on the following services:

Microsoft's World Wide Web Site on the Internet

On the www.microsoft.com home page, click the Support icon.
Click Knowledge Base, and select the product.
Enter kbfile EXTUPD.EXE, and click GO!
Open the article, and click the button to download the file.
Internet (anonymous FTP)

ftp ftp.microsoft.com
Change to the Softlib/Mslfiles folder.
Get EXTUPD.EXE
The Microsoft Network

On the Edit menu, click Go To, and then click Other Location.
Type mssupport.
Double-click the MS Software Library icon.
Find the appropriate product area.
Locate and Download EXTUPD.EXE.

For additional information about downloading, please see the following article in the Microsoft Knowledge Base:

119591 How to Obtain Microsoft Support Files from Online Services