Asimov: No Sound Included with QuickTime Movies (109658)


The information in this article applies to:

  • Microsoft Isaac Asimov's The Ultimate Robot for the Macintosh
This article was previously published under Q109658

SYMPTOMS

If you are using Sound Manager 3.0, you may find that when you play QuickTime movies in Asimov's Ultimate Robot, you can't hear the soundtrack. This problem may occur after you have opened and exited from the Robotoid Assembly Toolkit.

Microsoft has confirmed this to be a problem in Sound Manager version 3.0. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

RESOLUTION

To regain sound in your movies, follow these steps:
  1. Click on the Dialog or Credits buttons. This should cause the sound system to begin working again.
  2. When the Dialog or Credits sounds have stopped playing, try running the QuickTime movie again.
The QuickTime movie should now play correctly, with sound included.

MORE INFORMATION

To determine whether or not you have Sound Manager 3.0 installed, follow these steps:
  1. Open the System Folder.
  2. Open the Extensions Folder.
  3. Look for a file named Sound Manager. Click on it and choose Get Info from the File menu.
The info screen will list the file's version.

Using this method, you can see if you have Sound Manager installed and determine whether or not it is version 3.0.
Modification Type:MinorLast Reviewed:8/15/2005
Keywords:KB109658
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