PC Win: Err Msg: Mail System Error. Mail Could Not Read... (107756)
The information in this article applies to:
- Microsoft Mail for Windows 3.0
- Microsoft Mail for Windows 3.0b
This article was previously published under Q107756 SYMPTOMS
In versions 3.0 and 3.0b of Microsoft Mail for Windows, you may receive an
unreadable message. The header information (To:, From:, and Subject:
fields) is correct, but the text indicates a MAIL SYSTEM ERROR. The error
message states:
Mail could not read the entire message from the postoffice. Some
parts of the message may be missing. Ask the sender to resend the
message.
CAUSE
If the mail message is unreadable due to some sort of text corruption, it
must be resent. However, this message does not always mean the message is
corrupt.
Some messages that are reported to one user as unreadable are received
successfully by other users on the postoffice. These messages are not
corrupt, but have encountered a problem when Mail for Windows downloaded
them from the postoffice.
Mail first computes a checksum for the message, one component of which is
the file size. If the file is locked exclusive, the client cannot get the
file size, so it sets file size to zero (0) and when it compares the
computed checksum with the file checksum, they do not match. This causes
the MAIL SYSTEM ERROR.
STATUS
Microsoft has confirmed this to be a problem in versions 3.0 and 3.0b of
Microsoft Mail for Windows. This problem was corrected in version 3.2 of
Microsoft Mail for PC Networks.
| Modification Type: | Major | Last Reviewed: | 10/23/2003 |
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| Keywords: | KB107756 |
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