SCSI Bus Reset Problems with Ultrastor 14f Controller (107370)


The information in this article applies to:

  • Microsoft Windows NT Server 3.1
  • Microsoft Windows NT Workstation 3.1
  • Microsoft Windows NT Advanced Server 3.1
This article was previously published under Q107370

SYMPTOMS

Backup generates the following error message when doing a back up with an Ultrastor 14f controller that has both a SCSI tape drive and a SCSI hard disk attached to it:
Fatal error on drive 1

CAUSE

This problem appears to be caused by a reset of the SCSI bus. The reset is caused by a timeout waiting for the hard disk to respond. This problem typically occurs on machines with slow hard disks.

WORKAROUND

To work around this problem, do one of the following:

  • Use a different model SCSI controller -or-

  • Isolate the tape drive and the hard disk drive to two different Ultrastor 14f controllers.
Modification Type:MajorLast Reviewed:11/20/2003
Keywords:kbHardware KB107370
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