PC Win: Err Msg: Switching Between Private and Shared Folders (104819)
The information in this article applies to:
- Microsoft Mail for Windows 3.0
- Microsoft Mail for Windows 3.0b
- Microsoft Mail for Windows 3.2
This article was previously published under Q104819 SYMPTOMS
With versions 3.0, 3.0b, and 3.2 of Microsoft Mail for Windows, if you
try to switch between private and shared folders, the following error
message may be displayed:
There was an error switching between private and shared folders.
Check your message file and your network connection to the
postoffice.
CAUSE
This error occurs if the FOLDROOT.IDX file is inaccessible. The
FOLDROOT.IDX file should be present in the FOLDERS\PUB subdirectory of
the Microsoft Mail for PC Networks postoffice database.
This problem may occur if the FOLDROOT.IDX file is not present in the
FOLDERS\PUB subdirectory, if the PUB subdirectory does not exist, or
if the entire FOLDERS subdirectory does not exist.
RESOLUTION
If the FOLDROOT.IDX file is missing, restore this file to the FOLDERS\PUB
subdirectory from a backup copy.
If the subdirectories are missing, create them and restore their contents
from a backup copy.
| Modification Type: | Major | Last Reviewed: | 11/19/2003 |
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| Keywords: | KB104819 |
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