Print Jobs Stay in Queue After Printing (104817)
The information in this article applies to:
- Microsoft Windows NT Server 3.1
- Microsoft Windows NT Workstation 3.1
- Microsoft Windows NT Advanced Server 3.1
- Microsoft Windows NT Workstation 4.0
- Microsoft Windows NT Server 4.0
This article was previously published under Q104817 SYMPTOMS
When you print to a Windows NT server with queue attached to a
Hewlett-Packard (HP) JetDirect card, print jobs may not be removed
from the print queue. The print job is sent to the print server, it
prints, but the print job is not removed from the queue.
CAUSE
This behavior happens when Advanced Job Status is chosen in Print
Manager. This option should be turned off in most printers. To check
the setting of Advanced Job Status, do the following:
- In the Print Manager window, choose Printer from the File menu.
- Choose Properties.
- From the Print To menu, choose Network Printer.
- Select Hewlett-Packard Network Port, and then choose the Port
option.
When the Advanced Job Status is chosen the job will not be removed
from the print queue unless the printer supports bidirectional
communication. The queue is waiting for confirmation from the printer
that the job is complete. Most printers do not have the ability to
send the confirmation.
MORE INFORMATION
The HP LaserJet 4 supports bidirectional communication. A LaserJet
with the Windows Printing System also supports bidirectional
communication, but the Windows Printing System is not supported under
Windows NT 3.1.
| Modification Type: | Major | Last Reviewed: | 9/7/2001 |
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| Keywords: | kbprint KB104817 |
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