PC Forms: Custom Form Not Displayed (104366)

SYMPTOMS

When you try to read a message created using version 1.0 of Microsoft Electronic Forms Designer, the custom form may not be displayed. Instead, a standard note is displayed with the following error message:

Displaying this message correctly requires a custom E-Form that is not available or is incorrectly installed. Please contact your network administrator for more information.

RESOLUTION

When a form is created, its message type is registered in the form's EFORM.BAS file, and declared in the [Custom Messages] section of the MSMAIL.INI file. These entries are case-sensitive, and must be identical.

STATUS

Microsoft has confirmed this to be a problem in version 1.0 of Microsoft Electronic Forms Designer. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

MORE INFORMATION

To verify the message type declaration in the EFORM.BAS and MSMAIL.INI files, follow these steps:

Open the E-Form project in Microsoft Visual Basic for Windows by selecting the appropriate .MAK file.
In the Project window, select the EFORM.BAS file. Choose the View Code button.
Select and copy the MESSAGE_CLASS string. For example:
Global Const MESSAGE_CLASS = "IPM.Microsoft.MEFPhone"
In this example, select IPM.Microsoft.MEFPhone (without the quotation marks).
Open the MSMAIL.INI file in a text editor.
Locate the custom message declaration in the [Custom Messages] section of the MSMAIL.INI file.
Select the existing message class definition and paste. This replaces the current declaration with the one just copied from EFORM.BAS.
Save changes to the MSMAIL.INI file and close.