PC Win: Err Msg: Mail Failed to Relocate Message File (104276)

The information in this article applies to:

Microsoft Mail for Windows 3.0
Microsoft Mail for Windows 3.0b
Microsoft Mail for Windows 3.2

This article was previously published under Q104276

SYMPTOMS

With versions 3.0, 3.0b, and 3.2 of Microsoft Mail for Windows, when you try to implement Inbox Shadowing, the following error message may occur:

Unable to begin inbox shadowing

When you try to move the Mail message file (.MMF) locally, the following error message may occur:

Mail failed to relocate message file

NOTE: For more information about Inbox Shadowing, please see the following article in the Microsoft Knowledge Base:

96718 PC Win: Description and Use of Inbox Shadowing

CAUSE

There are two basic causes of these messages:

Mail for Windows cannot open, read, or write to the user's ACCESS3.GLB file.
The user's data contained in the ACCESS3.GLB file does not match the user name the user is currently logged in as.

As a result, Mail cannot add the messages in the Inbox to the shadowing Add list in the message store.

In addition, a corrupt .MMF can also cause the problem.

RESOLUTION

For more information, please contact Microsoft Product Support Services Monday through Friday, 6:00 A.M. to 6:00 P.M. Pacific Standard Time, at (206) 635-7022 or (900) 555-2100. If you are outside the United States, contact the Microsoft subsidiary for your area. To locate your subsidiary, call Microsoft International Customer Service at (206) 936-8661.

Modification Type:	Major	Last Reviewed:	11/19/2003
Keywords:	KB104276