Mac Wkst: Mail 3.1 Installer Corrupts AppleTalk on System 7.1 (103478)


The information in this article applies to:

  • Microsoft Mail for AppleTalk Networks 3.1
This article was previously published under Q103478

SYMPTOMS

After you install version 3.1 of Microsoft Mail for AppleTalk Networks on a Macintosh running System version 7.1 software, you may receive any of the following error messages regarding AppleTalk or network access:
The correct version of AppleTalk is not installed. Please reinstall the Network Software

-or-

An error occurred while trying to start up your AppleTalk connection. The built-in LocalTalk port will be used instead.

-or-

The Network Control Panel cannot be used because AppleTalk did not load at startup. Activate AppleTalk in the Chooser and reboot.

-or-

AppleTalk service is unavailable because a serious error has occurred. Rebooting may restore AppleTalk Service.

-or-

The currently installed version of AppleTalk is too old for this version of the Network Control Panel. Please install the most recent version.

CAUSE

The Microsoft Mail installer script replaces AppleTalk with version 57.0.3. This version is not compatible with System 7.1.

RESOLUTION

To correct the problem once it has occurred, you need to reinstall the AppleTalk drivers with a more current version than 57.0.3. To do this, use one of the following methods:

  • Reinstall the Macintosh System software with the original disks. this will update AppleTalk during the course of the installation.

    NOTE: To reduce installation time, you can choose a minimal installation from the Custom menu. -or-

  • Update the AppleTalk drivers by using the Network Software Installation (NSI) disk from Apple. You can obtain the NSI disk from Apple or from most online bulletin board systems, such as AppleLink.
Additionally, Microsoft Mail 3.1a will not update the AppleTalk if the AppleTalk version is 57.0.3 or later.

MORE INFORMATION

You can manually install Microsoft Mail 3.1 on a Macintosh running System 7.1. With a manual installation, the AppleTalk driver is not updated, and therefore, network connectivity is not affected.

To manually install Microsoft Mail

  1. Insert the Disk 2 - Macintosh Workstation disk.
  2. Open the Mail Files folder by double-clicking the folder.
  3. Drag the MS Mail file to the Extensions folder.
  4. Open the Microsoft Mail DA suitcase by double-clicking it.
  5. Drag the enclosed Microsoft Mail desk accessory to the Apple Menu Items folder.
  6. Restart the Macintosh.
Modification Type:MajorLast Reviewed:11/10/1999
Keywords:KB103478
©2002 Microsoft Corporation. All rights reserved.