Install Hangs on Gateway 2000 486/66V and IDE Disks (103156)


The information in this article applies to:

  • Microsoft Windows NT Advanced Server 3.1
  • Microsoft Windows NT Server 3.1
  • Microsoft Windows NT Workstation 3.1
  • Microsoft Windows NT Workstation 3.5
  • Microsoft Windows NT Server 3.5
This article was previously published under Q103156

SYMPTOMS

When you run Windows NT Setup on a Gateway 2000 486/66V with IDE drives, certain circumstances may cause your computer to hang.

Under Windows NT 3.1, the computer hangs when Setup reaches the Examining Disk Configuration step. The Examining Disk Configuration step occurs immediately before the Setup program displays disk information that allows you to select where you want to install Windows NT.

Under Windows NT 3.5, the computer hangs when Setup reboots the system and attempts to run in graphics mode.

WORKAROUND

To work around this problem under Windows NT 3.1, change the IDE SPEED from Fast to Normal. Changing this setting to Normal should allow you to continue the Windows NT Setup without error.

To work around this problem under Windows NT 3.5, change the HARD DRIVE SPEED from Fast to Standard PIO.

MORE INFORMATION

The Gateway 2000 486/66V has a CMOS setting under the Standard System Settings Options called IDE SPEED. The default for this setting is Fast. After Windows NT is installed, you can change the speed back to fast.
Modification Type:MajorLast Reviewed:12/15/2003
Keywords:kbHardware KB103156
©2003 Microsoft Corporation. All rights reserved.