Mac Wkst: Mail Notification Has Stopped Working (101904)
The information in this article applies to:
- Microsoft Mail for AppleTalk Networks 3.0
- Microsoft Mail for AppleTalk Networks 3.1
- Microsoft Mail for AppleTalk Networks 3.1a
- Microsoft Mail for AppleTalk Networks 3.1c
- Microsoft Mail for AppleTalk Networks 3.1d
This article was previously published under Q101904 SYMPTOMS
In versions 3.0 and 3.1 of Microsoft Mail for AppleTalk Networks, the
workstation Notifier may stop working. This includes the chime,
flashing menu bar, and Notifier window.
CAUSE
The following are possible causes of this problem:
- The Notifier Preferences options (chimes, flashing menu bar, and
Notifier window) have been turned off.
- With System 7 or later, the Apple Menu Item is named something
other than the required Microsoft Mail.
- A Claris application or any application that uses modal windows
is running.
RESOLUTION
The following are solutions to the causes listed above:
- To check Notifier Preferences, choose Preferences from the Mail
menu. To turn on a Notifier option, select the Notifier icon and
then click the desired option.
- To enter the correct name for the Apple Menu item, open the Apple
Menu Items folder from the System folder, and then correctly name
the Desk Accessory Microsoft Mail.
- There is no known workaround for this situation. It is known that
many Claris applications disable the Notifier options until you
exit the Claris application.
STATUS
Microsoft has confirmed this to be a problem in versions 3.0 and 3.1 of
Microsoft Mail for AppleTalk Networks. We are researching this problem and
will post new information here in the Knowledge Base as it becomes
available.
| Modification Type: | Major | Last Reviewed: | 11/10/1999 |
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| Keywords: | KB101904 |
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