SYMPTOMS
If you download the postoffice address lists in Mail Remote for Windows two
or more times in the same session (that is, without exiting and restarting
Mail Remote), the external postoffice address lists on your hard disk may
become corrupted.
You can avoid this problem by only downloading the postoffice address lists
once during a Mail Remote session. If you only use Mail Remote for Windows
(and no other type of Mail) and you leave your computer running
continually, you should exit and sign out of Mail after each session
(especially if you download the address list during that session).
After the second download of the address list, when you open the Global
Address List (GAL) and request Details on an External user, the following
error message appears:
A GLB file on your server is corrupt. Contact your system
administrator.
The external postoffice's address list shows no names defined on that
postoffice. This is true for all external postoffices.
If you send a mail message to the external user by using the GAL for
addressing, no message is sent. The SESSION.LOG file reports the following
messages:
No mail to send
Tsk 5, Ec -1,
ResetModem on error!
ReversePump on error!
NOTE: You must add the following two lines to the [SFS Remote] section of
the workstation's MSMAIL.INI file in order to see the messages shown above.
These settings provide additional diagnostic information that is recorded
in the SESSION.LOG file.
Verbose=1
Debuglog=1
If the upload is aborted, the message is returned as undeliverable and the
following message appears:
A message recipient was not supplied. The recipient has been deleted
or has no e-mail address.
If you send mail to both a local postoffice user and an external postoffice
user, the message is only sent to the local user. However, no error message
indicating a failure to deliver to the External user is reported.
STATUS
Microsoft has confirmed this to be a problem in version 3.2 of Microsoft
Mail Remote for Windows. This problem was corrected in MSRMTUI.DLL version
3.2.0.4001. If you do not have version 3.2.0.4001 (or later), you can
download MSRMTUI.EXE, a self-extracting file, on the following services:
- Microsoft's World Wide Web Site on the Internet
On the www.microsoft.com home page, click the Support icon.
Click Knowledge Base, and select the product.
Enter kbfile MSRMTUI.EXE, and click GO!
Open the article, and click the button to download the file.
- Internet (anonymous FTP)
ftp ftp.microsoft.com
Change to the Softlib/Mslfiles folder.
Get MSRMTUI.EXE
- The Microsoft Network
On the Edit menu, click Go To, and then click Other Location.
Type mssupport.
Double-click the MS Software Library icon.
Find the appropriate product area.
Locate and Download MSRMTUI.EXE.
For additional information about downloading, please see the
following article in the Microsoft Knowledge Base:
119591 How to Obtain Microsoft Support Files from Online Services
For more information about how to obtain this Application Note, please see
the following article in the Microsoft Knowledge Base:
103946 Mail Remote MSRMTUI.DLL Update