11.4.1  System Initiated Call Logging

Note


The HP DSNlink product has retired and is no longer supported by HP. The following information is obsolete. Although the commands still exist in WEBES, notifications are not likely to arrive at any HP Services call center. See Section 3.10.4 "SICL/ACHS/DSNlink Notification" for more information.


System Initiated Call Logging (SICL) uses HP DSNLink software to securely transmit problem reports to HP Services. You must have DSNLink installed on the same system as SEA before you can enable SICL notifications.

The desta sicl [on | off] command (see Chapter 3) enables or disables SICL notifications.

Note


The SICL command is changed from wsea sicl to desta sicl in an earlier release. Both commands are not supported in WEBES now and may be removed in a future release.


When you enable SICL, SEA prompts for an email address so that DSNLink can notify you whenever it logs a call.

TCP/IP Network Connection Preferred—Known DSNLink issues may occur if the DSNLink system connects to the network via modem or X.25. For best SICL results, configure DSNLink to use TCP/IP if your network supports it.

ACHS—Some people also refer to SICL as Automated Call Handling Services (ACHS), although ACHS more correctly refers to the back-end, receiving systems that handle incoming SICL problem reports at HP.