11.4 Sending Notifications to HP Services
In addition to notifying you by email, SEA can automatically send securely-transmitted problem reports to HP Services. There is one supported and two obsolete unsupported service offerings that can perform this function:
- 11.4.1 System Initiated Call Logging (obsolete, unsupported)
- 11.4.2 Proactive Remote Service (obsolete, unsupported)
- 11.4.3 Instant Support Enterprise Edition (supported)
SEA does not send "INFO" notifications to your service provider even if you have one of the service provider notification options enabled (see Section 11.2 Service Events vs. Info Events).