10.4 Sending Notifications to HP Services
In addition to notifying you, SEA can automatically send securely-transmitted problem reports to HP Services. There are three available service offerings that can perform this function, and they are mutually exclusive:
- 10.4.1 System Initiated Call Logging
- 10.4.2 Proactive Remote Service
- 10.4.3 Instant Support Enterprise Edition
SEA does not send "INFO" notifications to your service provider even if you have one of the service provider notification options enabled (see Section 10.2 Service Events vs. Info Events).