3.10.3 OSEM Notification (formerly PRS CSG/QSAP)
WEBES can be enabled to send notifications to Open Service Event Manager (OSEM). OSEM has replaced the Customer Service Gateway (CSG, formerly known as Qualified Service Access Point or QSAP) function of Proactive Remote Services (PRS). The PRS product has now retired. OSEM provides local support similar to the remote support previously provided by PRS CSG/QSAP. You can configure WEBES to send notifications to OSEM in the same manner you would have previously configured WEBES to send notifications to PRS CSG/QSAP. However, neither form of WEBES notification, to PRS CSG/QSAP nor OSEM, is a supported feature of WEBES any longer. The commands still exist in WEBES, and can be used to route notifications to OSEM if desired, but WEBES is no longer actively supporting or testing this feature.
The desta qsap command enables or disables OSEM notifications. The command name is still qsap even though the product has changed. WEBES sends notifications to OSEM using the same protocol it sent to CSG/QSAP.
desta qsap on desta qsap offSee Section 10.4.2 "Proactive Remote Service" for more information.