10.2  Service Events vs. Info Events

Starting with version 4.3.2, SEA automatic analysis detects and reports on two kinds of events:

10.2.1  Service Events

Service Events usually require the attention of HP Services, such as when an FRU has failed and must be replaced.

Provided that you have both types of notification enabled, SEA always sends service event problem reports both as emails to you (see Section 10.3 Sending Notifications to Email Addresses) and as secure transmissions to HP Services (see Section 10.4 Sending Notifications to HP Services).

10.2.2  Informational Events

Info events generally require the attention of the local system administrator, such as when a disk is running out of space. An info event always includes "INFO" in the problem report heading:

HP SEA: INFO: EVA_1: A controller has begun booting: 5005-08B4-0001-483B

SEA sends info event reports only to you (see Section 10.3 Sending Notifications to Email Addresses). HP Services is not notified, even if you have a notification service offering enabled.

Even though SEA does not log a call to HP Services, you may decide to place your own customer-initiated call if you want help with system info events.