Frequently Asked Questions

i) ADSL

ii)   

Ethernet Network Card

iii)   

Router

iv)   

Web Management


i) ADSL

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ii) Ethernet Network Card

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iii) Router

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iv) Web Management

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i) ADSL
Why is ADSL, Asymmetric Digital Subscriber Line called Asymmetric?
It is called asymmetric because more bandwidth is reserved for receiving data than for sending data. This is useful because most Internet users receive much more data than they send.
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What are the benefits of ADSL over analog modems?
Besides the high-speed advantage, ADSL connection is always on. There is no longer a need to log on and off, no more busy signals and no more waiting for the connection to establish - it is always there. On top of these, you can use the phone even when the data connection is on. You do not need to switch between surfing the Net and talking over the phone.
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Do I need to install additional telephone lines in order to use ADSL?

No, you do not need to do so. ADSL and standard voice telephones operate at different sets of frequencies. The difference in frequencies allows both IP (Internet) traffic and voice traffic to co-exist on the same physical phone line.
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Will my old PC be fast enough for ADSL?
Yes. Limitation comes in only when the ADSL line is used to view video-on-demand or other memory and processor hungry content. Your old PC may be too slow in such cases.  
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ii) Ethernet Network Card
How do I configure my Ethernet Network Card to a Fixed IP address?

Windows® 98 Second Edition / Windows® Me

1    From your Windows desktop, right-click on Network Neighborhood. Select Properties.

If you are connected to the Ethernet Port of your Router
- From the Configuration tab, select TCP/IP-> xxx where xxx refers to the model of your Ethernet Network Card that is connected to your Router.
(This is important especially if you have more than one Local Area Connection icons displayed at the Network and Dial-up Connections window. Ensure that you have selected the correct one.)
- Click Properties.

If you are connected to the USB Port of your Router
- From the Configuration tab, select TCP/IP-> ADSL USB & Ethernet Router.
-
Click Properties.

2    Select the IP Address tab. Click the option Specify an IP address
3    Enter/overwrite the IP address with your new one. It must be within the range of 192.168.1.2 to 192.168.1.254.
4    Enter/overwrite the
Subnet Mask with 255.255.255.0.
5    Select the
Gateway tab. 
6    Add your New Gateway address as 192.168.1.1 (This is the factory default LAN IP address). If there is already an existing Gateway address, please remove it to avoid conflicts.
7    Select the
DNS Configuration tab. 
8    Enter any name for the
Host.
9    The Domain entry is optional.
10  At the
DNS Server Search Order entry, enter the DNS Server IP Address of your ADSL Service Provider (can be obtained from your ADSL Service Provider) and click Add.
11  Click
OK. This completes the configuration. 
12  Restart your system when prompted.

For Windows® 2000

   From your Windows desktop, right-click on the icon My Network Places and select Properties.
2
    At the Network and Dial-up Connections window, right-click on the Local Area Connection icon and select Properties.

If you are connected to the Ethernet Port of your Router
- Right-click on the Local Area Connection icon and select Properties.
- Ensure that the field Connect Using indicates the model of your Ethernet Network Card that is connected to your Router.
(This is important especially if you have more than one Local Area Connection icons displayed at the Network and Dial-up Connections window. Ensure that you have selected the correct one.)
- Select Internet Protocol (TCP/IP) and click Properties.

If you are connected to the USB Port of your Router
- Right-click on the Local Area Connection icon and select Properties.
- Ensure that the field indicates the model of your Router
- ADSL USB & Ethernet Router.
- Select
Internet Protocol (TCP/IP) and click Properties.

3    Select the option Use the following IP address.
4    Enter/overwrite the
IP Address with your new one. The IP address must be within the range of 192.168.1.2 to 192.168.1.254
5    Enter/overwrite the Subnet Mask with 255.255.255.0.
6    Enter/overwrite the
Default gateway address with 192.168.1.1 (This is the factory default LAN IP address).
7    Select
Use the following DNS server addresses option. 
8    Enter/overwrite the DNS Server Addresses of your ADSL Service Provider (can be obtained from your ADSL Service Provider).
9    Click
OK. Click OK again to close. This completes the configuration. 

For Windows® XP
(Instructions are based on default Start Menu option)

1    From your Windows desktop, click Start > All Programs > Accessories > Communications > Network Connections.

If you are connected to the Ethernet Port of your Router
- Right-click on the Local Area Connection icon that reflects the model of your Ethernet Network Card that is connected to your Router and select Properties.
(This is important especially if you have more than one Local Area Connection icons displayed at the Network and Dial-up Connections window. Ensure that you have selected the correct one)
- Select
Internet Protocol (TCP/IP) and click Properties.

If you are connected to the USB Port of your Router
- Right-click on the Local Area Connection icon that reflects ADSL USB & Ethernet Router and select Properties.
- Select
Internet Protocol (TCP/IP) and click Properties.

2    Select the option Use the following IP address.
3    Enter/overwrite the
IP Address with your new one. The IP address must be within the range of 192.168.1.2 to 192.168.1.254
4    Enter/overwrite the Subnet Mask with 255.255.255.0.
5    Enter/overwrite the
Default gateway address with 192.168.1.1 (This is the factory default LAN IP address).
6    Select
Use the following DNS server addresses option. 
7    Enter/overwrite the DNS Server Addresses of your ADSL Service Provider (can be obtained from your ADSL Service Provider).
8    Click
OK. Click OK again to close. This completes the configuration. 
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How do I configure my Ethernet Network Card to Dynamic IP address?

Windows® 98 Second Edition / Windows® Me

1    From your Windows desktop, right-click on Network Neighborhood. Select Properties.

If you are connected to the Ethernet Port of your Router
- From the Configuration tab, select TCP/IP-> xxx where xxx refers to the model of your Ethernet Network Card that is connected to your Router.
(This is important especially if you have more than one Local Area Connection icons displayed at the Network and Dial-up Connections window. Ensure that you have selected the correct one)
- Click Properties.

If you are connected to the USB Port of your Router
- From the Configuration tab, select TCP/IP-> ADSL USB & Ethernet Router.
-
Click Properties.

2    Select the IP Address tab. Click the option Obtain an IP address automatically.
3    Select the
Gateway tab. Ensure that there is no gateway(s) installed.
4    Select the
DNS Configuration tab. Ensure that the DNS is disabled.
5    Click
OK to save the settings. This completes the configuration. 
6    Restart your system when prompted.

For Windows® 2000

   From your Windows desktop, right-click on the icon My Network Places and select Properties.
2
    At the Network and Dial-up Connections window, right-click on the Local Area Connection icon and select Properties.

If you are connected to the Ethernet Port of your Router
- Right-click on the Local Area Connection icon and select Properties.
- Ensure that the field Connect Using indicates the model of your Ethernet Network Card that is connected to your Router.
(This is important especially if you have more than one Local Area Connection icons displayed at the Network and Dial-up Connections window. Ensure that you have selected the correct one)
- Select Internet Protocol (TCP/IP) and click Properties.

If you are connected to the USB Port of your Router
- Right-click on the Local Area Connection icon and select Properties.
- Ensure that the field indicates the model of Router
- ADSL USB & Ethernet Router.
- Select
Internet Protocol (TCP/IP) and click Properties.

3    Select the option Obtain an IP address automatically
4    Select the option Obtain DNS Server Address automatically.
5    Click OK again to close. This completes the configuration. 

For Windows® XP
(Instructions are based on default Start Menu option)

1    From your Windows desktop, click Start > All Programs > Accessories > Communications > Network Connections.

If you are connected to the Ethernet Port of your Router
- Right-click on the Local Area Connection icon that reflects the model of your Ethernet Network Card that is connected to your Router and select Properties.
(This is important especially if you have more than one Local Area Connection icons displayed at the Network and Dial-up Connections window. Ensure that you have selected the correct one)
- Select
Internet Protocol (TCP/IP) and click Properties.

If you are connected to the USB Port of your Router
- Right-click on the Local Area Connection icon that reflects ADSL USB & Ethernet Router and select Properties.
- Select
Internet Protocol (TCP/IP) and click Properties.

2    Select the option Obtain an IP address automatically
3    Select the option Obtain DNS Server Address automatically.
4    Click OK again to close. This completes the configuration.
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iii) ADSL Router

What is USB?
USB stands for Universal Serial Bus. It is a new peripheral bus standard developed by PC and Telecom leaders. It allows connection for low to medium speed computer peripherals. USB features high throughput I/O transfer rate of 12Mbit/sec and support up to 127 devices.
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Will the ADSL Router constantly connect near the maximum speed?

At ADSL speeds, the limitations depend on the performance or load of the ADSL Service Provider that you are trying to reach, as well as the line condition specific to your location.
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Can I use the ADSL Router during thunderstorm?
ADSL Bridge/Routers can be damaged by thunderstorms. Our product warranty does not apply to damage caused by lightning. If your area is frequent in thunderstorms, you are advised to use a surge protector. Certain surge protectors have been reported to reduce download speed, so you are advised to test your speed before and after installation to make sure that it adds no problems to your line.
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How can I send/receive fax as well as surf the Internet at the same time?

To send/receive fax, you may connect your Facsimile machine to the PHONE  jack on your ADSL Router via a Micro-Filter (can be purchased separately) as illustrated in the User Manual - Step 1.3 Connecting the Telephone Set. Replace the Telephone set shown on the illustration with your Facsimile machine.
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What is a Micro-Filter? Do I need to use it with my ADSL Router?

(Purchase can be made from your dealer)
Micro-Filter is a device that helps to eliminate noise on the telephone line, ensuring the best possible phone performance when your ADSL Router and Telephone set are both sharing the same line (that is, the same telephone number). 

The use of Micro-Filter is necessary for each of the Telephone set(s) or Facsimile machine that are sharing the same line with your ADSL Router. 

If you are connecting a Telephone set/Facsimile machine to the other Telephone Wall Socket, connect via a Micro-Filter to as illustrated. 

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I have more than one Telephone sets sharing the same line with my ADSL Router. Do I need to connect each of them to a Micro-Filter?
Yes. Each of your Telephone set that is sharing the same line as your ADSL Router has to be connected to a Micro-Filter. On how to connect to a Micro-Filter, you may refer to the illustration on What is a Micro-Filter? Do I need to use it with my ADSL Router?.
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How do I know if I have successfully installed the USB driver on my ADSL Router?
Carry out the following checks:

Windows® 98 Second Edition/ Windows® Me
- Right-click on My Computer icon (on your desktop) and select Properties.
- Click the Device Manager tab. 
- Double-click on the network adapters.  You should see the device ADSL USB & Ethernet Router listed. This means that you have successfully installed the driver.

If you see a yellow exclamation mark on the device, it means that the driver is not properly installed. Click on the device and click Remove. Install your driver again as described in the User Manual, Step 2.1 - Installing the USB Driver Device.

Windows® 2000
- Right-click on My Computer icon (on your desktop) and select Properties.
- Click on the Hardware tab and select Device Manager.
- Double-click on the network adapters device. You should see the device ADSL USB & Ethernet Router listed. This means that you have successfully installed the driver.

If you see a yellow exclamation mark on the device, it means that the driver is not properly installed. Right-click on the device and click uninstall. Install your driver again as described in the User Manual, Step 2.1 - Installing the USB Driver Device.

Windows® XP
- Click Start. Right-click on My Computer icon (on your desktop) and select Properties.
- Click on the Hardware tab and select Device Manager.
- Double-click on the network adapters device. You should see the device ADSL USB & Ethernet Router listed. This means that you have successfully installed the driver.

If you see a yellow exclamation mark on the device, it means that the driver is not properly installed. Right-click on the device and click uninstall. Install your driver again as described in the User Manual, Step 2.1 - Installing the USB Driver Device

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How do I verify the link between my Ethernet Card and my ADSL Router?

To ensure that the connection between your Ethernet Card and ADSL Router has been established, you may ping to your ADSL Router to verify the link. Carry out the steps as follow:

1    From your Windows taskbar, click Start > Run.
2
    In the text box, enter ping 192.168.1.1 -t and click OK.
3
   
You should see repeated strings of 'Reply from 192.168.1.1.1: bytes=32 ...' running.

If you see 'Request timed out' listing, it means that the link between your Ethernet Card and ADSL Router has not been established. See Troubleshooting Guide, 'I get 'Request timed out' response when I ping to my ADSL Router'.)
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How do I verify the link between my ADSL Router and the Internet?

  1. From your Windows taskbar, click Start > Run.

  2. Ping to any http address, for example, www.yahoo.com as illustrated below:

  1. If the link between your ADSL Router and the Internet has been established, you will see strings of text similar to the listings shown below.

Close the window.

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How do I remove (uninstall) my USB driver device?

1    DO NOT unplug the USB cable from your ADSL Router.
2
    Click Start > Programs (All Programs) > ADSL USB & Ethernet Router > Uninstall.
3    Follow the on-screen instructions to remove the driver.
4    Remove the USB cable connection from the ADSL Router and computer.
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iv)  Web Management
What is the 'IP route' function used for? How do I create, edit or remove an IP route?

The IP route function allows you to create a static route to a destination network address via your ADSL Router. By default, no IP route is specified.

To create an IP route, 
1    At the navigation panel, click Configurations > IP route
2    Enter the following information 

Destination: Enter the IP Address of the network destination. (0.0.0.0 is the default route that will be used if none of the specific routes defined matches the destination IP)

Gateway:
Enter the IP Address of the gateway that your specified route will use.

Netmask:
Enter the address to indicate network mask of network destination. (0.0.0.0 is the default route that will be used if none of the specific routes defined matches the destination IP.)

Cost: Enter the number of hops (counted as the cost of the route). This may affect the choice of route when the route is competing with routes acquired from RIP. 

Timeout: Enter the number of seconds that your specified RIP route will remain in the routing table, unless updated by RIP. Default of 0 means the route entry will never timeout.

3    Click Create
4    Click Save Config followed by Confirm to save the changes permanently. Failure to do so will cause all new settings to be lost when you reboot or power-off your ADSL Router.

To remove an existing route, 
1    Click on the specific Destination address. At the window displayed, click Delete this route
2    Click Save Config followed by Confirm to save the changes permanently. Failure to do so will cause all new settings to be lost when you reboot or power-off your ADSL Router.

To edit an existing route, 
1    Remove the route and create new route again. 
2    Click Save Config followed by Confirm to save the changes permanently. Failure to do so will cause all new settings to be lost when you reboot or power-off your ADSL Router.
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What is the 'DHCP server' function used for? How do I enable/configure my ADSL Router DHCP server?

The basic function of a DHCP server is to assign dynamic addresses to computers requesting for it. When DHCP Server function is enabled, your ADSL Router will act as DHCP Server.

By default, DHCP Server is enabled. To configure your ADSL Router as DHCP server,
1    At the Expert Mode navigation panel, click Configurations > DHCP Server
2    Ensure that the option DHCP server is selected.
3   
Click Configure.
4    Enter the following fields.

Starting IP address: Enter the first IP address in which your ADSL Router will assign when there is a PC requesting for an address. (Default is 192.168.1.2) 

Ending IP address: Enter the last IP address in which your ADSL Router will assign when there is a PC requesting for an address. (Default is 192.168.1.254)

Subnet Mask: Enter the subnet mask to which the range of IP address belongs. (Default is 255.255.255.0)

Default lease time: Enter the length of time a DHCP client (your PCs) can use an assigned IP address before it must renew its configuration with your ADSL Router. (Default is 46800 seconds)

Maximum lease time: Enter the maximum length of time a DHCP client (your PCs) can use an assigned IP address before it must renew its configuration with the DHCP server (your ADSL Router). (Default is 84600 seconds)

Gateway: Enter the IP address of a machine (other ADSL Router or Server) that will resolve any unknown destination IP address requested by Clients. (Default is 192.168.1.1)

DNS: Enter the address of the DNS server. (Default is 192.168.1.1)

5    Click Apply. To save changes permanently, from the navigation panel, click Save Config. Failure to do so will cause all new settings to be lost when you reboot or power-off your ADSL Router.
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What is the 'DNS relay' function used for? How do I enable/disable my ADSL Router for DNS relay?

The 'DNS relay' function allows you to enable your ADSL Router to relay all IP address requests to a specific DNS Server. By default, the DNS relay is set to auto. (Auto means that the IP address of the DNS Server will be dynamically assigned by your ADSL Service Provider).

To enable DNS relay, 
1    At
the navigation panel, click Configurations > DNS Relay
2    Select Enabled.
3    Click Configure.
4    At the IP address entry, enter the specific IP address of the DNS Server that DNS relay can use.
5    Click Apply. To save changes permanently, from the navigation panel, click Save Config.

To disable DNS relay,
1    At the Expert Mode navigation panel, click Configurations > DNS Relay
2    Select Disabled.
3    Click Configure.
4    Click Apply. To save changes permanently, from the navigation panel, click Save Config.

To set DNS relay mode to auto, go to Configurations > WAN connections and enable the field AutoDNS Discovery
To save changes permanently, from the navigation panel, click Save Config.
Failure to do so will cause all new settings to be lost when you reboot or power-off your ADSL Router.
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How do I change my current connection profile?
To change your current connection profile, delete your current profile (see How do I remove my existing connection profile?) and create a new one. For details on how to create a new service, please refer to How do I create a new connection profile?. 
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How do I create a new connection profile?
1    At the navigation panel, click Configuration > WAN Connections
2    Click Create a new service
3    Select the ATM protocol and DSL Configuration as determined by your ADSL Service Provider. Click Configure
4    Enter the information as given by your ADSL Service Provider. If you are using a dynamic IP address from your ADSL Service Provider, ensure that you have enable the NAT option.
5    Click Configure. The description name of your new WAN connection profile will be listed under the Status navigation panel. 
6    Click Save Config followed by Confirm to save the changes permanently. Failure to do so will cause all new settings to be lost when you reboot or power-off your ADSL Router.
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How do I remove my existing connection profile?
To remove an existing profile, 
1    At the navigation panel, click Configuration > WAN connections.
2    At the Description field, click on the profile you want to remove and click Delete this connection.
3    The profile will be removed immediately.
4    Click Save Config followed by Confirm to save the changes permanently. Failure to do so will cause all new settings to be lost when you reboot or power-off your ADSL Router.

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How do I configure my Computer/Notebook to allow more than one Computers/Notebooks to share my Internet connection?
1    Ensure that you have already connected your ADSL Router to the Computers/Notebooks (multi-users connection) as illustrated in the User Manual - Step 1: Connecting the ADSL Router to Your Computer/Notebook
2    Ensure that the Ethernet Network card of your connected Computers/Notebooks are all set to obtain an IP address automatically. (See 'How do I configure my Ethernet Network Card to dynamic IP address'.
3    Launch your Internet Browser and you can begin to surf.  (Your ADSL Router has already been pre-configured to allow multiple users).
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How do I assign authorized User Names and Passwords for access to Web Management?
1    At the navigation panel, click Configuration > Authentication
2    Click Create a new user. Assign a user name and password for your user.
3    Click Create. The record will be created.
4    Click Save Config followed by Confirm to save the changes permanently. Failure to do so will cause all new settings to be lost when you reboot or power-off your ADSL Router.
Repeat the above steps to add more users, if required. 
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How do I change the LAN IP address of my ADSL Router?
1    At the navigation panel, click Configuration > LAN Connections
2    Click on the button Change service for default LAN Port
3    Select the option Ethernet Bridged and click Configure.
4    Enter the new address LAN address and DHCP configurations. Click Apply
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How do I set my ADSL Router as DHCP relay agent?
1    At the navigation panel, click Configuration > DHCP Server
2    Click on the option DHCP relay agent
3    Click Configure
4    Enter the IP Address of the DHCP Server and click Apply
5    Click Save Config followed by Confirm to save the changes permanently. Failure to do so will cause all new settings to be lost when you reboot or power-off your ADSL Router.

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How do I configure my Outlook Express for my new email account?
For users who have not configured Outlook Express before: 
1
    Launch your Outlook Express. (Start > Programs > Outlook Express)
2    At the Display Name entry, enter your name and click Next.
3    Select the option, 'I already have an e-mail address that I'd like to use'.  At the E-mail address entry, enter your existing or new email account and click Next.
4    At the E-mail Server Names prompt, enter the information as given by your ADSL Service Provider and click Next.
5    Enter the Account Name (Login name) and Password as given by your ADSL Service Provider and click Next.  
6    Click Finish to complete the installation. You are able to access to your mails now. 

For users with an existing email account:
1    Launch your Outlook Express.
2    Click Tools > Accounts.
3    From the Mail tab, click on the Account name and click Properties.     
4    Overwrite the existing Email address and click OK
5    From the Servers tab, overwrite the information with those given by your ADSL Service Provider and click Apply, followed by OK. You are able to access mails with your new email account now.
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