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Creating Alert and News Channel Messages
This section contains the following information:
Send Alert Message/Post News Message Window Overview
To compose an alert message click the Contacts tab then select Alert from the Tools menu in the main messenger window.
For a news message, post a new message by clicking Manage in the News Channel window. Select the news channel and then click “Post new message”. You can also right-click in the message pane to display a pop-up menu, and select “Post new message.” The “Post news message” window appears.
The Post News Message/Send Alert Message window is used to create and send new alert messages, and to create news channel messages.
When creating an alert, the title of this window is “Send alert message.” When creating a news channel message, the title is “Post news message.” The only difference in the window is that when creating a news channel, there is no Recipient button and no “Show message status” checkbox as there is for the Send Alert window.
The Post News Message/Send Alert Message window contains the following items:
- Recipients scrollable box - When composing an alert, this box displays the alert’s recipients. When composing a news channel message, this box displays the name of the news channel.
- To: button - (Send Alert only) Click to display the Add Recipients window where you select the contacts to whom the alert is to be sent. The contacts you initially selected are automatically added as recipients for the alert. See Add Recipients/Invite Users to Chat Window Overview for more information.
- Subject - Type the subject of the message in this text box.
- Bold, Underline, and Italic buttons - Provide the standard Windows character formatting functions.
- Attach icon -
Using the paperclip icon, you can attach a file to your message. For best performance, attach files smaller than 80K.
- Text Color list box - Displays a menu of colors from which you can select the text color for your message.
- Text Size list box - Displays a menu of font sizes from which you can select the text size for your message.
- Text Type list box - Displays a menu of fonts from which you can select the font for your message.
- Text Area - Use this area to type, edit, and format the message.
- Show Delivery Status checkbox - (Send Alert only) Select if you want to display a pop-up window showing the delivery status of each alert recipient. The following status conditions are reported:
- “Received” indicates that the alert has reached the recipient of the alert.
- “Offline” indicates that the alert message cannot reach the user because the user is not running Instant Messenger program. To check if a user is running the Instant Messenger program, look at contacts in the Contact List tab. See User Status for more information.
- “Read” indicates that the recipient has viewed the alert.
- “Access Denied” indicates that the recipient has denied access to the sender.
- “User not Logged on” indicates that the recipient has not logged on and has not forwarded the alert to an email address.
- “Offline - Forwarded” indicates that the recipient has not logged on but has forwarded the alert to an email address.
- Send button - Sends the completed message (alert) or posts it as a message (news channel).
- Cancel button - Cancels the message composition.
- Help button - Displays this Help topic.
To Send an Alert
Use alerts, rather than chat, to send notifications. The alerts are displayed as pop-up messages on the recipients screen.
Note
You need the Alert privileges to be able to send alerts. Contact your administrator or technical support center for more information.
- With the Contact List tab selected, click the contacts to whom you want to send the alert.
You can send an alert to one or more contacts. Use the Shift or Control keys for multiple selection. See Selecting Contacts and Contact Groups for more information.
Note
You can select the Alert option without selecting any contacts and then add them later. See Step 3.
- Select Alert from the Tools menu option.
The “Send alert message” window appears. Recipients of the alert (if any) appear in a scrollable list box. If you do not need to add or delete recipients, skip to Step 4.
- To add or delete recipients, click Add Recipients to display the Add Recipients window.
The Add Recipients window enables you to create a recipient list for the alert. After adding or deleting recipients, click OK.
See Add Recipients/Invite Users to Chat Window Overview for more information.
- In the “Send alert message” window, type the alert message subject in the Subject text box. Type the text of the message. Use the text formatting tool bar options to format your message.
Select “Show message status” checkbox, if you want to display a pop-up Status window on your desktop showing the status of each recipient.
- When done, click Send.
The alert appears on the recipients’ desktops, and in the Alerts tab in their News Channels window if the recipients have subscribed to that channel. If you selected the “Show message status” checkbox, a Status pop-up appears on your desktop.
See Also:
To Post News Channel Messages
- In the Main window, select News from the Tools menu.
The News Channels window appears.
- Select the tab of the news channel to which you want to post a message.
The first message for that news channel is displayed.
- Right-click in the message pane to display a pop-up menu, and select “Post new message.”
The “Post news message” window appears.
Tip
You can also post a new message by clicking Manage in News Channel window. Select the news channel and then click “Post new message”. The “Post news message” window appears.
- Type a subject and message. When done, click Send.
See Viewing Alert and Poll Status for more information.
- The new subject is displayed in the Messages pane in the News Channels Management window, and is posted to the news channel.
The News Channels window is updated to show the new message.
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