Downloading a Core File

1. If you are working on a problem that requires more information you may need to download a core file: Download a core file.

   a) From the right side of the screen select the "Download" link for the appropriate device core file to be downloaded and reviewed.

2. Contact your next level of support as required.

3. Be sure to delete any old core files after the problem has been resolved.

   a) From the left side of the screen select the "check mark" box or the box next to any old reports that should be deleted.

   b) Select the Delete button.