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Contents
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Receiving Messages
To Obtain New Mail
To retrieve new messages that are not yet listed in your Inbox or mail folders, click Get Mail.
Your messages are listed with the following information:
- The sender’s name, subject, date of receipt and message size.
- A closed envelope indicates unread messages are shown. An open envelope indicates read messages. A flag indicates which messages to follow up.
- An S/MIME message has a special icon at the end of the Subject line denoting whether it is signed or encrypted. For more information about the icons, refer to Understanding S/MIME Settings
- The Quota bar indicates the storage space available. The Quota bar is displayed in green if available storage space is more than 60%, in yellow if it is between 60% and 90%, and in red it is more than 90% of your total quota.
To Read a Message
- In the left pane of the Mail page, click the name of the email folder you want to read. Options are:
- From the View drop-down menu, select an option to filter the type of messages to list in the folder. Options are All, Unread, Flagged, and Deleted.
- To open a specific message, click its subject. For more information on how to reply to, forward, or delete the message, see Managing Messages.
- When you finish reading the message, click the Close icon to return to the message list of the current folder.
To View Messages From Another Account
If you have a Post Office Protocol (POP) user ID on another email account, you can use Communications Express software to collect and view your messages from that account.
- Click a mail folder.
- Click Collect External Mail to display the Collect External Mail page.
- Enter the following details:
- POP Server. Enter the name of the server from which you want the mails to be collected.
- POP User ID. Enter the user ID of the mail account from which you want the mails to be collected.
- Password. -Enter the password for the mail account from which you want the mails to be collected.
- Delete messages from server. Select this check box to delete the mail you are collecting from the server from which they are being collected.
- Save to Folder. From the drop-down menu, select a folder to which you want the mails copied.
- Click Collect.
To Acknowledge Receipt of a Message
When you click a message sent to you by someone who has requested notification when you view the message, the Return Receipt pop-up appears.
Click Cancel if you do not want to acknowledge receipt.
Click Send to respond with a message to the sender. The acknowledgement message confirms that you received the message, but not that you read the message.
To Flag a Message
To remove the flag from a message, select the message, and from the drop-down menu, select Clear Flag.
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