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Using Mail Folders

To View Messages in a Folder

  1. Click on your email address in the left pane of the Mail tab.
  2. Click the name of the folder you want to view.
  3. The list of messages within the folder appears. The Subject, date Sent or Received, From or To, and Size information is provided for each message.

  4. Click the subject of a message to view the text of the message.

To Create a New Folder

A folder inherits the permissions of its parent folder. Once you create a folder created, it is independent of the structural hierarchy. If access permissions for a parent or child folder change, the change does not affect access permissions previously assigned to the parent or child folder.

  1. Click on your email address in the left pane of the Mail tab to access the Folders page.
  2. Select the radio button of the message folder that is the parent for your new folder.
  3. Click the New icon.
  4. In the dialog box, type a name for the new folder.
  5. Click OK to create the folder.

To Delete a Folder

  1. Click on your email address in the left pane of the Mail tab to access the Folders page.
  2. Click the radio button left of the folder name to select the folder to delete.
  3. Click Delete.
  4. Click OK to confirm the delete.

To Rename a Folder

  1. Click on your email address in the left pane of the Mail tab to access the Folders page.
  2. Click the radio button left of the folder name to select the folder you want to rename.
  3. From the Folder Actions drop-down menu, click Rename Folder.
  4. In the Rename folder to dialog box, type a new folder name.
  5. Click OK.

To Move a Message From One Folder to Another

  1. Click the name of the email folder that contains the messages you want to move.
  2. Select the message or messages that you want to file.
    • To select a single message, click its check box.
    • To deselect a selected message, click its selected check box.
    • To select all messages, click the Select All, Select All icon, icon. Click this icon again to unselect all messages.
  3. From the Move to Folder... drop-down menu, select the new folder for your messages. Your messages are moved to the selected folder.

To Set Folder Permissions

You can share your folders with other users. Once you specify who has permission to access a folder, the user who was granted access permission must subscribe to the folder.

In the Folders page, shared folders appear in hierarchical order. The name of the folder’s owner appears on one line, and names of the owner’s shared and subscribed folders appear on subsequent lines.

  1. Click on your email address in the left pane of the Mail tab to display the Folders page.
  2. Click the Manage Folders.
  3. Select the radio button left of the folder name to identify the folder you want to share.
  4. From the Folder Actions drop-down menu, select Share Folder to display the Share Folder page.
  5. Select the Enable direct delivery of email to folder check box to deliver mail directly to the user’s shared folder.
  6. Enter the user ID of the person to identity who can share the folder.
  7. From the Permissions drop-down menu, select the appropriate permission for the user:

Note

In the User column, Anyone includes all users with no permissions assigned to them. Use the drop-down menu to assign permissions to these users.


  1. To remove permissions assigned to a user, click Remove.

To Subscribe to a Shared Folder

You can subscribe to folders of other users in your corporate directory when they give you access to them.

  1. Click the folder name to view the files saved in the folder.
  2. (Optional) Verify that the shared folder is available to you. To display in a tool tip the access permissions granted to you for a folder, point the mouse at the folder icon for the shared folder. Access levels are Read, Write, and Manage Access.
  3. Click your email address in the left pane of the Mail tab to display the Folders page.
  4. Click the Subscribe icon to display the Subscribe to Folders page.
  5. From the drop-down menu, select All Shared Folders and click Go to display a list of all private folders shared by other users in the organization.
  6. Select a Folder to subscribe to it and click Subscribe to add the folder to your list of shared folders.

To Subscribe to an Individual’s Shared Folder

  1. Click on your email address in the left pane of the Mail tab to display the Folders page.
  2. Click the Subscribe icon to display the Subscribe to Folders window.
  3. From the drop-down menu, select Search Shared Folders by User and Click Go to display the Select User ID window.
  4. Complete the following steps to define your search criteria:
    1. From the Full name drop-down menu, select the element you want to find. Options are Full name, First name, Last Name, Email, User ID, and Phone #.
    2. From the contains drop-down menu, select the type of search you want. Options are contains, is, sounds like, and begins with or ends with.
    3. In the text field, enter the keyword or keywords you want to find.
  5. Click Search. Users that match your search criteria are listed.
  6. Select a User ID to subscribe to that user’s shared folder, and click OK to display a list of folders and owners of those folders.
  7. Select the folders you want to subscribe to, and click Subscribe.

To close the page without subscribing to a shared folders, click Cancel.

To Subscribe to All Shared Folders

  1. Click on your email address in the left pane of the Mail tab to display the Folders page.
  2. Click the Subscribe icon to display the Subscribe to Folders window.
  3. From the drop-down menu, select All Shared Folders and click Go to display a list of all private folders shared by other users in the organization.
  4. Select the folders you want to subscribe to, and click Subscribe. The subscribed folder is listed as a shared folder in the Folders page.

To Unsubscribe from a Shared Folder

  1. Click on your email address in the left pane of the Mail tab to display the Folders page.
  2. Select the folder you no longer want, and from the Folder Actions drop-down menu, select Unsubscribe Folder.
  3. When the alert message appears, click OK to remove the folder from your list of shared folders.

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